Patient Coordinator

Benefits

• Company Pension
• Discounted Private Health Care and Treatment
• Medicash- Reimbursement for your healthcare needs
• Day off for you birthday (qualifying period required)
• Access to Perkbox discount retailer with 1000’s of money saving vouchers
• Growing organisation with continuous opportunities and personal development

Company Summary

[Employer hidden — view at passion-project.co.uk] is one of the fastest growing, independent Private Healthcare provdiders in the North West. We provide patients with rapid access to a wide & holistic range of healthcare service, including: Private GP appointments, specialist consultations, advanced diagnostics, health screening, surgical procedures in our state-of-the-art theatre facilities, aesthetic treatments, cosmetic surgery, occupational health and medico legal services.

We pride ourselves on delivering 5-star healthcare to all our patients and clinicians. Recently accredited with the Investors in People Accolade, we are looking to expand our team in-line with our ambitions to further grow the organisation.

Job Details & Requirements

As a patient coordinator – booking team employee, you will be expected to work mainly on the telephones via Inbound & Outbound calls speaking to customers, handling enquiries, arranging appointments and more. Customer service is key, along with hard work and an ability to multi-task

Key Qualities

• Strong organisational and planning skills
• Excellent interpersonal & customer service skills
• Computer literate with good working knowledge of all MS Office (Word, Excel & Outlook)
• Excellent communication skills (written & verbal)
• Ability to follow procedure and be a team player
• Problem solver, with ability to think out of the box
• Experience in sensitive data management and complaints handling
• Proven track record in a similar role (outbound bookings/sales)

Responsibilities

• Efficiently book appointments, logging all enquiries and conversions on [Employer hidden]’s CRM system and medical management software systems
• Deal with all enquiries professionally, proactively and in a timely manner (specifically: telephone, online, walk-in, 3rd party enquiries, including internal and external referrals)
• Develop and maintain a comprehensive understanding and knowledge base of all products & services (including pricing), clinical staff (including GPs and consultants) such that patients are fully aware of what [Employer hidden] can offer – this includes cross/up selling of services to patients
• Coordinate and schedule appointments and follow-up appointments as designated by physicians
• Deliver 5-star customer service to all clients, including VIP clients such as premiership footballers, media stars and influencers
• Obtain and manage all radiographer / consultant / surgeon / doctor requests in a timely and efficient manner.
• Effectively communicate with patients, physicians and other staff - within the PMM Clinics & external facilities - providing accurate, timely, and responsive information
• Coordinate processes and complete all paperwork as required to meet physician and facility requirements.
• Demonstrate courtesy, empathy and helpfulness toward patients and their families
• Liaise with radiographers to ensure clinics are staffed appropriately
• Various other tasks as required to be necessary for the needs of the business.

Clinical Governance

• Ensure compliance with policies, procedures and clinical guidelines for self and others
• Continually monitor standards of care and contribute to improvement of care, through benchmarking, audit and research.
• Communicate effectively and share best practice with the multidisciplinary team & others
• To be aware of duties and responsibilities in relation to clinical risk management

Interview

Successful applicants will be invited to an interview at our Manchester Office – we can’t wait to meet you!

How to apply

All candidates will need to complete an application form which can be completed below. Good luck and thank you for your interest in [Employer hidden].