Receptionist/Care Navigator

🔒 Confidential Employer
Posted 24 March 2026
LOCATION
Chichester
TYPE
Part-time
LEVEL
Entry-level
CATEGORY
Healthcare
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Communication Skills Computer Literacy Microsoft Office Patient Interaction Data Recording

FULL DESCRIPTION

Receptionist/Care Navigator

[Employer hidden — view at passion-project.co.uk] is a busy GP practice located in the centre of Chichester. We are looking to recruit an additional member of staff to add to our current team of 6 friendly medical receptionists. 21 hours over 3 days (no weekends/bank holidays). Hours of work: Monday 8am - 6.30pm, Tuesday 8am - 1.30pm and Thursday 1pm - 6.30pm, plus overtime available for holiday and sickness cover. The ideal candidate will need to possess extensive customer service experience, excellent verbal and written communication skills, be fully computer literate and be able to work under pressure, in a fast paced environment whilst providing the best possible care for our patients.

Main duties of the job

Main Duties and Responsibilities

  • Provide a warm, caring and professional welcome to patients attending the surgery
  • Answering patient queries.
  • Process patient requests and assist them in booking the most appropriate appointment.
  • Use clinical database (SystmOne).
  • Assist with the effective recording of data onto the clinical system.
  • Record all patient contacts onto the computerised records in line with Practice protocols.
  • Processing requests for repeat medication.
  • Provide a high standard of customer service.

About us

Please note: Successful candidates will be required to be checked by the Disclosure and Barring Service Free onsite parking is available and we offer a competitive pension. You can also join the blue light card discount scheme. Local discounted gym membership scheme.

Details

Date posted: 16 March 2026

Pay scheme: Other

Salary: £12.81 an hour

Contract: Permanent

Working pattern: Part-time

Reference number: A4501-26-0000

Job locations: 4 Parklands Road, Chichester, West Sussex, PO19 3DT

Job description

The ideal candidate will need to possess extensive customer service experience, excellent verbal and written communication skills, be fully computer literate and be able to work under pressure, in a fast paced environment whilst providing the best possible care for our patients.

Main Duties and Responsibilities

  • Provide a warm, caring and professional welcome to patients attending the surgery
  • Answering patient queries.
  • Process patient requests and assist them in booking the most appropriate appointment.
  • Use clinical database (SystmOne).
  • Assist with the effective recording of data onto the clinical system.
  • Record all patient contacts onto the computerised records in line with Practice protocols.
  • Processing requests for repeat medication.
  • Provide a high standard of customer service.

Qualifications

  • O-Level / GCSE or equivalent English Grade C or above Desirable
  • O-Level / GCSE or equivalent Mathematics Grade C or above Desirable.

Essential Experience

  • Customer or Patient facing role
  • Microsoft Office in particular MS Word, Excell and Outlook. A computer literacy test will apply.

Desirable Experience

  • Working in a busy reception (ideally in a GP or other NHS setting)
  • Administration
  • Emis Web or Systm1 clinical system
  • Working in an NHS environment
  • Medical terminology
  • Working with customer management systems (Looking up records and finding out information from computer systems).

Personal Attributes

  • Able to communicate clearly with a wide range of people
  • Professional and responsible attitude, reliable and punctual
  • Able to work independently / self-motivated
  • Able to use judgement and plan and prioritise tasks and workflows
  • Able to take initiative and be resourceful when responding to enquiries
  • Team-worker - flexible approach and able to adapt to changes
  • Willing to develop and train according to the needs of the role
  • Resilient, calm manner in busy environments
  • Able to respect confidentiality and discretion.

Person Specification

Qualifications

Essential

  • Qualifications
  • O-Level / GCSE or equivalent English Grade C or above Desirable
  • O-Level / GCSE or equivalent Mathematics Grade C or above Desirable.
  • Essential Experience
  • Customer or Patient facing role
  • Microsoft Office in particular MS Word, Excell and Outlook. A computer literacy test will apply.

Desirable

  • Desirable Experience
  • Working in a busy reception (ideally in a GP or other NHS setting)
  • Administration
  • Emis Web or Systm1 clinical system
  • Working in an NHS environment
  • Medical terminology
  • Working with customer management systems (Looking up records and finding out information from computer systems).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: [Employer hidden]

Address: 4 Parklands Road, Chichester, West Sussex, PO19 3DT

Employer's website: https://www.parklandssurgery.nhs.uk/

Employer contact details

For questions about the job, contact: Practice Manager, Jen Capelin, [contact hidden]

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