Service Designer

🔒 Confidential Employer
Posted 24 March 2026
LOCATION
Stoke-on-Trent
TYPE
Full-time
LEVEL
Mid-Senior level
SALARY
£60,000 / year
CATEGORY
Creative & Design
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Service Design User Research Usability Testing Design Workshops Facilitation Agile Project Management Figma Sketch Adobe XD

FULL DESCRIPTION

At a Glance

  • Tasks: Design innovative services and products while collaborating with diverse teams.
  • Company: Join a dynamic team focused on creating best-in-class digital experiences.
  • Benefits: Competitive pay, flexible working arrangements, and opportunities for professional growth.
  • Why this job: Make a real impact by shaping user experiences and driving design excellence.
  • Qualifications: 4-7 years in service design, strong portfolio, and proficiency in design tools.
  • Other info: Engage in Agile projects and lead design workshops with stakeholders.

The predicted salary is between 36000 - 60000 £ per year.

Our client currently seeks a Senior Service Designer to join their dynamic team on an initial 3 month contract.

Experience Required:

- 4 to 7 years professional agency, consultancy and/or client-side experience in delivering, influencing, shaping direction of creating best in class digital and non-digital Products and Services

- Knowledge of GDS standards

- A strong portfolio that includes a collection of real-life product examples and case studies that show your capability in design

- Experience in planning and conducting user research, usability testing, interpret feedback and incorporate into future iterations

- Experience in designing service design blueprints, customer journey and empathy mapping

- Experience in facilitation of Design Workshops with a variety of stakeholders at all levels of an organisation

- Proven experience practice knowledge working in Agile Projects from user stories and backlog management to acceptance criteria

- Proficiency with design tools such as: Figma, Sketch, Adobe XD, inVision Studio, Zeplin, Axure RP

- Solid understanding of usability and accessibility standards including Web Content Accessibility Guidelines (WCAG) & ISO 9241

- Work closely with other designers, commercial and technical teams to execute a balanced approach to delivery. Where required can manage a team(s) and mentor as appropriate.

Should this role speak to you, kindly send a copy of your latest CV to.

Sign up free — access 45,000+ UK sponsor-licensed jobs