Service Designer

🔒 Confidential Employer
Posted 24 March 2026
LOCATION
Exeter
TYPE
Full-time
LEVEL
Mid-Senior level
SALARY
£60,000 / year
CATEGORY
Creative & Design
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Service Design User Research Usability Testing Agile Project Management Design Tools Proficiency GDS Standards Knowledge Customer Journey Mapping Empathy Mapping

FULL DESCRIPTION

Join a forward-thinking organisation that values creativity and innovation, where as a Senior Service Designer, you will have the opportunity to shape impactful digital and non-digital products. With a collaborative work culture that encourages professional growth and mentorship, you will thrive in an environment that prioritises user-centric design and agile methodologies. Located in a vibrant area, this role offers not just a job, but a chance to contribute to meaningful projects while developing your skills alongside industry experts.

At a Glance

  • Tasks: Design innovative services and products while collaborating with diverse teams.
  • Company: Join a dynamic team focused on creating best-in-class digital experiences.
  • Benefits: Competitive pay, flexible working arrangements, and opportunities for professional growth.
  • Why this job: Make a real impact by shaping user experiences and driving design excellence.
  • Qualifications: 4-7 years in service design, strong portfolio, and proficiency in design tools.
  • Other info: Engage in Agile projects and lead design workshops with stakeholders.

The predicted salary is between 36000 - 60000 £ per year.

Our client currently seeks a Senior Service Designer to join their dynamic team on an initial 3 month contract.

Experience Required:

  • 4 to 7 years professional agency, consultancy and/or client-side experience in delivering, influencing, shaping direction of creating best in class digital and non-digital Products and Services
  • Knowledge of GDS standards
  • A strong portfolio that includes a collection of real-life product examples and case studies that show your capability in design
  • Experience in planning and conducting user research, usability testing, interpret feedback and incorporate into future iterations
  • Experience in designing service design blueprints, customer journey and empathy mapping
  • Experience in facilitation of Design Workshops with a variety of stakeholders at all levels of an organisation
  • Proven experience practice knowledge working in Agile Projects from user stories and backlog management to acceptance criteria
  • Proficiency with design tools such as: Figma, Sketch, Adobe XD, inVision Studio, Zeplin, Axure RP
  • Solid understanding of usability and accessibility standards including Web Content Accessibility Guidelines (WCAG) & ISO 9241
  • Work closely with other designers, commercial and technical teams to execute a balanced approach to delivery. Where required can manage a team(s) and mentor as appropriate.

Should this role speak to you, kindly send a copy of your latest CV to.

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