Relationship Manager

Overview of the Post

The Relationship Manager will be responsible for processing of referrals sent by our blue chip clients and the day to day workflow of the occupational physiotherapy service.

Responsibilities

• First point of contact for telephone referrals and providing information to service users.
• Accepting and processing of referrals from a number of contracts.
• Triaging referrals (no medical experience required)
• Allocating and confirming appointments with service users.
• Follow up calls after the initial assessment to ensure patient compliancy and the next step.
• Monitoring of the patient journey.
• Creating electronic files for all patients.
• Maintaining a clinical database.
• Providing reports and data as required - e.g. monthly headline reports to the Office Manager.
• Drafting emails, letters and reports.
• To adhere to the [Employer hidden — view at passion-project.co.uk]'s policies and procedures.
• To contribute positively to the [Employer hidden] team.

Essential Requirements

• Excellent typing and verbal communication skills.
• Excellent standard of English.
• Enjoy solving problems and helping others.
• A high standard of IT computer skills.
• Ability to work as part of a professional team.

Desirable Requirements

• Experience of working with case management systems.

If you would like to discuss joining the [Employer hidden] team in confidence, please contact.

[contact hidden] or [Employer hidden] Ltd, Chartered House, Gelderd Road, Leeds, LS12 6DT. Tel: [contact hidden].