Onsite MDM Engineer

🔒 Confidential Employer
Posted 24 March 2026
LOCATION
Reading
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Technology
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Intune MDM iOS Android Troubleshooting Customer Support Mobile Devices

FULL DESCRIPTION

Onsite MDM Engineer

We are seeking a professional and customer-focused Onsite MDM Engineer to join our team, delivering Mobile Device Management (MDM) services within a highly secure environment. This role is integral to ensuring the smooth operation, support, and continuous improvement of managed mobile devices, while also contributing to the delivery of a managed networking service.

Key Responsibilities

  • Monitor, manage, and resolve mobile device incidents efficiently
  • Configure and administer Mobile Device Management tools (e.g., Intune)
  • Proactively identify issues using monitoring and event management tools
  • Maintain accurate and detailed updates in ITSM systems and internal records
  • Deliver 1st and 2nd line support for mobile devices, escalating where necessary
  • Provide in-person support to senior engineers and stakeholders
  • Diagnose and investigate suspected physical device faults
  • Manage inventory of all in-scope mobile devices
  • Advise users on applications outside of the standard service catalogue
  • Create and maintain knowledge base documentation
  • Communicate effectively with customers via phone and email, providing regular updates
  • Handle incoming customer queries, ensuring clear resolution paths
  • Support MDM-related projects as directed by leadership

Knowledge, Skills & Experience

  • Strong interest in mobile operating systems (iOS/Android)
  • Experience in a customer-facing role
  • Hands-on experience supporting mobile devices in a corporate environment
  • Experience within an enterprise or managed service environment (Service Desk, NOC, etc.)
  • Ability to manage high-impact incidents and interact with senior technical stakeholders
  • Experience using monitoring and event management tools
  • Strong PC and troubleshooting skills

Key Attributes

  • Ability to obtain SC clearance (and potentially DV clearance)
  • Self-motivated and capable of working independently
  • Strong team player with excellent collaboration skills
  • Clear communicator, able to explain technical concepts to varied audiences
  • Highly organised, professional, and detail-oriented
  • Analytical thinker with strong problem-solving ability
  • Flexible, resilient, and adaptable
  • Eager to learn and develop professionally

Experience & Qualifications

  • Experience in a managed service or service delivery environment (MSP preferred)
  • Working towards or holding relevant MDM certifications (e.g., Intune, Zscaler)
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