Junior CS Agent

🔒 Confidential Employer
Posted 24 March 2026
LOCATION
Manchester
TYPE
Full-time
LEVEL
Entry-level
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Communication Skills Problem-solving Active Listening Microsoft Office Google Workspace

FULL DESCRIPTION

Join [Employer hidden — view at passion-project.co.uk] as a Junior Customer Service Agent in Manchester, England, to support the UK customer base. Responsibilities include responding to inquiries, understanding the platform, offering solutions, and collaborating on improvements. The role requires 1-2 years of customer service experience, strong communication skills, and a hybrid work setup.

Your Responsibilities

  • Respond to customer inquiries across voice and digital channels in a professional and timely manner.
  • Learn and understand [Employer hidden]’s platform, business model, and systems to confidently support UK customers.
  • Identify customer needs through active listening and offer clear, thoughtful solutions.
  • Collaborate on process improvements to enhance the customer experience.
  • Assist with deposit and payment-related tasks on the platform.
  • Work with internal stakeholders to resolve issues and contribute to cross-functional projects.
  • Maintain high standards of data security and compliance.
  • Contribute to a positive, respectful, and inclusive team culture.

Your Profile

  • You’ve worked with customers for 1–2 years and know what great service looks like, no matter the industry.
  • You are fluent in English, with strong communication skills both written and spoken.
  • You genuinely enjoy helping others and take pride in delivering thoughtful, solution-focused support.
  • You are organised and detail-oriented, even when managing multiple tasks.
  • You’re curious about fintech or financial services, and excited to grow your knowledge.
  • You thrive in a hybrid team setup, working from our Manchester office on Tuesdays and Wednesdays.
  • You are confident using tools like Microsoft Office and Google Workspace and learn new systems quickly.
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