Contact Centre Advisors

🔒 Confidential Employer

Posted 24 March 2026

LOCATION

Wollaton

TYPE

Full-time

LEVEL

Entry-level

SALARY

£15,500 / year

SKILLS

Customer Service Communication Problem Solving Teamwork Email Handling Call Handling

FULL DESCRIPTION

At [Employer hidden — view at passion-project.co.uk], great customer service is of utmost importance - because our customers are so important and we want them to be happy! Great customer service only comes from dedicated and passionate colleagues who want to help our customers and make a brilliant impression. We currently have positions for contact centre advisors for either afternoon or evening shifts at our new Contact Centre in Wollaton.

Responsibilities include:

Manage inbound contact (either via phone or via the app) from our customers, completing their journey request in a friendly and timely manner
Responding to email and social media enquires as and when required
Deliver brilliant service whilst exceeding operational targets to drive customer satisfaction
Building excellent peer and stakeholder relationships, together with the ability to work under pressure in an ever changing environment
Support members of the team with problems and guide them through to a resolution
Being an inspiring communicator who openly and collectively drives great team spirit
Deal with any issues or queries in a clear and professional manner

We offer:

A starting salary of £15,500
Company benefits including pension scheme
Comprehensive induction & training programme and career opportunities within a fast moving, dynamic organisation
25 days annual leave
Unlimited free tea & coffee
Professional but fun environment

We are a 24/7 operation with roles available Monday to Sunday.

Your passion and commitment to learn is more important than experience so if you're excited by this prospect then please apply now.

Enquire Now