Job Description

As a sales executive, you'll identify new business opportunities in order to generate revenue, improve profitability and help the business grow. Serve customers by selling products and meeting customer needs

• Service existing accounts, obtains orders, and establishes new accounts by planning and organising daily work schedule to communicate with existing or potential clients
• Adjust content of sales presentations by understanding the client needs
• Provide relevant product information by referring to price lists and product information
• Keep management informed by submitting activity and results reports, such as daily client reports, weekly work plans, and monthly and annual analyses
• Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and marketing techniques
• Recommend changes in products, service, and policy by evaluating results and competitive developments
• Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management
• Maintain professional and technical knowledge by reading relevant information online, reviewing professional publications, establishing networks, and learning from other colleagues in the company
• Provide historical records by maintaining records on client sales and other relevant information
• Contribute to team effort by accomplishing relevant results as needed
• Present, promote and sell products/services using solid arguments to existing and prospective customers
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop and maintain positive business and customer relationships
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends
• Continuously improve through feedback

Requirements

• Fluent Mandarin & English
• communication skills that allow you to inform, help and advise clients clearly and to liaise effectively with other professionals
• listening skills, to understand exactly what clients require
• problem-solving skills
• confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations
• creative thinking, to be able to come up with new ideas to improve client service standards
• an ability to work well under pressure
• organisational and planning skills to develop client service policies
• good personal presentation, especially when face-to-face with clients
• a commitment to improve your client service skills on an ongoing basis.