Principal Product Manager

Your next adventure:

• Define and own the vision and roadmap for customer experience across [Employer hidden — view at passion-project.co.uk] CRM, aligned with company strategy, customer needs and market developments
• Identify and prioritise high-value use cases where autonomous and semi-autonomous agents improve sales productivity and workflow efficiency
• Own the product strategy and requirements for [Employer hidden]’s Agentic AI experience, enabling the development, deployment and operation of agentic AI capabilities
• Define how agents interact with users, CRM data and workflows, including boundaries, controls, escalation paths and human-in-the-loop mechanisms
• Ensure agentic behaviour is understandable, predictable and trustworthy through strong guardrails, safety mechanisms and observability
• Contribute and partner on core platform capabilities, including agent orchestration and lifecycle management, planning, reasoning and tool use frameworks, and memory, context and state management
• Establish clear product interfaces, APIs and platform contracts to enable internal teams and ecosystem partners to build on the AI platform
• Translate business, customer and technical needs into clear product requirements and prioritised roadmaps, making principled trade-offs across experience, performance, cost, latency, reliability and safety
• Define success metrics for agentic AI capabilities and the AI platform, and continuously evaluate impact using customer feedback, internal insights and usage data
• Partner closely with engineering and AI/ML teams to shape technical direction, enable product teams across [Employer hidden] to adopt the AI platform effectively, and collaborate with legal, security, privacy and compliance to ensure responsible and compliant AI solutions

Does this sound like you?

• 5+ years of product management experience, with senior individual contributor or principal level scope
• Proven experience owning complex product capabilities and shared platforms
• Strong understanding of LLM, agentic systems and modern AI architectures
• Experience working closely with AI and machine learning engineers on production systems
• Comfort defining APIs, SDKs and platform level product surfaces
• Ability to operate with high autonomy and influence across teams without direct authority
• Excellent product judgement in ambiguous and fast moving environments
• Proven ability to drive product value and deliver strong customer experiences within tech companies, while bringing learnings to uplift and mentor others across the team
• Clear and concise written and verbal communication skills

Nice to have:

• Background in B2B SaaS, ideally within CRM or workflow driven products
• Experience shipping customer-facing AI powered features at scale
• Experience building or evolving internal AI or developer platforms
• Familiarity with privacy, security and data protection considerations in AI systems

Why [Employer hidden]?

• People-first culture – Be part of a team that values authenticity, champions collaboration, and supports each other—no egos, just teamwork. Work alongside top talent from around the world in an inclusive space where different perspectives fuel our best ideas. Everyone is welcome
• Unlock potential – Push boundaries, take ownership, and experiment with the latest technologies as we enhance our AI First Vision. We empower bold ideas that drive real change
• We’ve got you – Your well-being matters. Enjoy flexible hours, wellness perks and SWAG. Think performance-based bonuses, 28 paid leave days, well-being days, compassionate leave, and even pawternal leave—because we take care of ourselves and our people
• Grow with us – Whether through mentorship, coaching, or internal mobility, we invest in helping you unlock your potential. Open, honest feedback and clear communication are at our core. We grow together through trust and accountability
• Packed with purpose – Help 100,000+ small and medium-sized businesses grow and succeed while doing meaningful, customer-driven work

Based on this role's access to certain data, [Employer hidden] might conduct a pre-employment background investigation in conjunction with your application for employment with our company.  Such data will be handled in accordance with [Employer hidden]'s Privacy Policy for Recruitment.

[Employer hidden] is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.

Please note that for this role we’re currently unable to offer relocation assistance or visa sponsorship.