Head of Shared Services - 6 months FTC

WHAT YOU NEED TO KNOW

Salary: £Competitive

25 days holiday plus bank holidays

Pension scheme

Life assurance

Holiday buy and sell scheme

Medical cash scheme

Retail discounts

PURPOSE

We are seeking an Interim Head of Shared Services to provide leadership and operational oversight for a period of 6 months. This role will ensure the smooth running of the Accounts Receivable, Accounts Payable, Billing, and Cash Application functions, while maintaining & Improving performance standards and supporting ongoing finance initiatives. The successful candidate will focus on maintaining operational stability, managing team performance, ensuring service delivery, and supporting key stakeholders.

WHAT WE DO

[Employer hidden — view at passion-project.co.uk] is a market-leading provider of modular buildings and portable accommodation for hire and sale, offering, site offices, secure storage, and specialized, turnkey, high-quality, and energy-efficient spaces for construction, education, healthcare, and infrastructure projects. They provide 360-degree services including installation, furniture, and amenities to create fully functional, rapid-deployment spaces nationwide.

YOUR RESPONSIBILITIES

#### Operational Leadership

• Provide leadership and oversight of the Shared Services finance operations, including AR, AP, Billing, and Cash Application teams.
• Ensure business continuity and smooth daily operations during the interim period.
• Monitor operational performance against existing KPIs and SLAs.
• Support the team in managing workload, priorities, and escalations.

#### Accounts Receivable & Cash Application

• Ensure accurate and timely billing, collections, and cash allocation processes.
• Monitor customer account balances and collections performance.
• Address escalations related to customer billing or payment issues.

#### Accounts Payable

• Oversee the end-to-end invoice processing and vendor payment cycles.
• Ensure payments are processed accurately and on time in line with company policies.
• Support resolution of vendor queries and payment disputes.

#### Billing Operations

• Maintain accurate billing processes aligned with contractual agreements and internal policies.
• Work with finance and commercial teams to resolve billing discrepancies.

#### Systems & Process Support

• Support ongoing finance systems or application initiatives where required.
• Work closely with IT and finance teams to ensure system stability and operational support.
• Identify and address any process issues impacting operational performance.

#### Stakeholder Management

• Act as the key point of contact for senior finance leadership and business stakeholders.
• Provide regular operational updates and support reporting requirements.
• Ensure strong collaboration across finance, sales operations, and procurement teams.

WHAT WE NEED FROM YOU

• Significant experience in finance operations or shared services leadership.
• Strong knowledge of Accounts Receivable, Accounts Payable, Billing, and Cash Application processes.
• Experience managing operational teams in a shared services or finance environment.
• Familiarity with ERP and finance systems.
• Strong problem-solving, stakeholder management, and team leadership skills.