Enterprise Account Executive

Enterprise Account Executive

[Employer hidden] automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating [Employer hidden] into their daily customer service workflows.

[Employer hidden] is searching for an Enterprise Account Executive to lead and grow our customer relationships with leading hospitality brands, financial institutions, and select Fortune 1000 companies with high volume call center requirements. We want you to bring your great experiences and skills to develop new customers and build executive-level relationships, define the account strategy, deliver solution-based sales and drive sales and revenue growth.

You will work with leading brands in hospitality, leading financial institutions, and a carefully curated set of large enterprise companies with mission critical call center requirements as a trusted advisor to evangelize a solution for voice call management that will significantly improve their customer’s experience and related business goals. You will contribute to the growth and success of [Employer hidden] by winning new business, collaborating with customers to deliver great solutions, and exceeding our sales and revenue goals.

Responsibilities:

• Successfully find and engage with customer experience, operations and technology executives at Fortune-class enterprises and rapidly growing medium and large private and public companies
• Building relationships with key customer teams in business units, operations, technology, finance, and procurement
• Understanding customer needs, presenting solutions, and crafting innovative approaches to adoption of [Employer hidden] solutions
• Meeting/exceeding goals for new customers, bookings, and sales/revenue.
• Consistently provide accurate forecasting, customer qualification and account plans, solution requirements and sales pipeline management
• Work with CRM and other tools to help maintain internal tracking and reporting of sales activity
• Provide an exceptional customer experience to all prospects and customers
• Acquire and maintain a high level of subject matter expertise and support a consultative high value customer experience
• Participate with [Employer hidden] team members and leadership to provide thoughtful and insightful feedback on market conditions, product and solution performance and brand acceptance

Qualifications:

• Experience selling to enterprise decision makers that include executives, business, and technical leaders. Sales experience with Call Center operations in hospitality brands, insurance and finance and banking is preferred
• Demonstrated success selling to enterprise-class customers in industries including but not limited to hospitality, travel, insurance, finance and banking
• Successful results meeting/exceeding sales goals, new customer contracts, revenue expansion, new product adoption.
• Proven results that consistently meet and exceed annual sales targets and revenue quota
• Experience selling solutions embracing SaaS, system and performance software and innovative devices. Ability to communicate analytical results a critical success factor for this role
• Demonstrated success at developing customer specific proposals and business cases
• Understanding and clearly communicating the benefits of complex, technical solutions to early adopters and visionaries at executive and team levels. Ability to understand and communicate about Artificial Intelligence (AI) a plus

We offer competitive compensation based on experience, expertise, and the level of responsibility. This role also includes equity, giving you the opportunity to share in the long-term success of the business.

The listed expectations reflect what we're hiring for, so we encourage you to review the job description carefully.