Support Consultant
🔒 Confidential Employer
Posted 24 March 2026
LOCATION
Brentford, London
TYPE
Full-time
LEVEL
Associate
SALARY
£45,000 / year
CATEGORY
IT Support
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion
SKILLS
IT Support
Customer Service
SQL
ERP
WMS
Communication Skills
Problem Solving
FULL DESCRIPTION
[Employer hidden — view at passion-project.co.uk] is seeking an IT Support Consultant to join their team in Brentford, London. The role involves providing support to end-users on ERP and WMS systems, managing support requests, and contributing to the company's knowledge base. The position offers training, opportunities for progression, and a competitive salary with benefits.
Responsibilities
- Telephone, Teams and email support for end-users and partners on a number of business applications and add-on products supported by the company.
- Responding to inbound support requests within defined response time targets.
- Contributing to Balloon’s support knowledge base.
- Office-based technical and business support to field-based Balloon employees.
- Office-based consultancy for end customers including report writing and data migration.
Benefits Package Salary
The Support Consultant will receive a gross salary of £37,000 to £45,000 per annum, depending on experience.
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