IT Support Manager
SKILLS
FULL DESCRIPTION
[Employer hidden — view at passion-project.co.uk] Group is seeking an IT Support Manager to lead their IT support function. Responsibilities include leading the IT support team, overseeing IT operations, ensuring effective resolution of technical issues, maintaining IT procedures, and supporting the deployment of new systems. The ideal candidate will have experience in IT service desk operations, Microsoft 365, Azure, Windows, Linux, VMware, SQL, and networking.
IT Support Manager – Banbury
At [Employer hidden] Group, we’re the UK’s leading Distributor, Manufacturer and Exporter of Health, Beauty and Household products. We proudly partner with global FMCG power brands including Procter & Gamble, Unilever, Kenvue, PZ Cussons and SC Johnson, while also continuing to grow our portfolio with exciting names such as Whitworths and Danone.
With over 30 years of continuous growth, we remain a family-owned business built on people, passion and performance. Operating across two exceptional sites — our 26-acre Head Office and warehouse in Banbury and our state-of-the-art manufacturing facility in Redditch — we offer a dynamic, supportive environment where you can develop, thrive and make a real impact.
We’re now looking for an IT Support Manager to lead our IT support function and help shape the future of technology across [Employer hidden] Group.
What You’ll Do
- Lead, mentor and develop the IT Support team, providing escalation support and driving service excellence.
- Oversee day-to-day IT operations, ensuring effective resolution of technical issues.
- Deliver a high-quality, user-focused support service, meeting SLAs and business expectations.
- Maintain and enhance IT procedures, policies and technical standards.
- Support deployment and optimisation of new systems, software and services.
- Oversee core infrastructure including servers, networks, cloud platforms and data storage.
- Manage the IT service desk to ensure prompt, customer-centric response.
- Monitor vulnerabilities and work with external partners on remediation.
- Contribute to IT strategy and continuous improvement initiatives.
- Support long-term technology planning and governance alongside IT leadership.
What We’re Looking For
- Proven experience managing and leading an IT support team.
- Strong background in IT service desk operations and user support.
- Good technical knowledge of Microsoft 365 and Azure.
- Understanding of Windows & Linux environments, VMware, SQL and networking.
- Hands-on experience with Microsoft Endpoint Manager and desktop support.
- Familiarity with security frameworks such as Cyber Essentials and ISO27001.
- Excellent communication, organisational and problem-solving skills.
- Strong understanding of IT governance, risk management and continuity.
- Ability to balance hands-on support with effective team leadership.
- Proactive, engaging approach with genuine enthusiasm for technology and people development.
Core Benefits of Working for [Employer hidden] Group
As a family business, we place great importance on the well-being and happiness of our staff and the benefits they enjoy:
- Annual salary Life Assurance plan
- Medical Cash Plan
- Cycle to Work Scheme
- Holiday Purchase Scheme
- Additional holiday: +1 day for every 2 years of service
- Subsidised café including free breakfast
- Staff Shop — with products from all the brands we work with
- Social & charity team events
If you want to be part of our expanding company, which offers exciting opportunities for career progression, we would love to hear from you!
**TO APPLY PLEASE CLICK HERE**