Client Services Lead

Description

Customer Success Lead
London | Hybrid | Up to £95K

We're partnering with a fast-growing AI SaaS platform turning complex data into real commercial advantage.

The tech is proven. Adoption is growing. Now the focus shifts:

Driving real customer value at scale

This is where you come in.

The Role

Own and grow enterprise customer relationships while helping build a best-in-class Customer Success function.

You'll sit at the centre of customers, product, and engineeringdriving adoption, value, and long-term growth.

What you'll do
Lead strategic enterprise SaaS relationships
Drive platform adoption & value realisation
Partner with product & engineering to shape customer outcomes
Build and scale Customer Success frameworks
Bring structure to a fast-moving, high-growth environment
What they're looking for
Enterprise Customer Success experience (SaaS, AI, or data platforms)
Strong relationship builder with a commercial mindset
Comfortable in ambiguityable to create structure where it doesn't exist
Experience scaling Customer Success = big plus
Why this role

This isn't just CS delivery.

It's your chance to shape how Customer Success operates in a scaling AI businessand directly impact how customers realise value from cutting-edge technology.

If you're ready to step into a role with real ownership and impact

Let's talk.

Or apply directly: [contact hidden]

#CustomerSuccess #SaaS #AI #Data #Hiring #LondonJobs