Responsibilities:

• Assist in managing daily property operations and tenant communications.
• Support leasing processes, inspections, and maintenance coordination.
• Maintain accurate records, reports, and CRM updates.
• Resolve basic tenant queries and escalate issues when required.
• Build positive relationships with landlords, tenants, contractors, and internal teams.
• Learn compliance requirements, leasing documents, and property management systems.
• Support financial tasks such as rent tracking, arrears follow-up, and invoice processing.
• Contribute to client service excellence and portfolio performance.
• Attend training sessions, shadow senior managers, and continuously develop property knowledge.

Specific Tasks:

• Liaise with contractors, tenants and landlords to oversee property repairs, and ensure properties are maintained to high standards.
• Address tenant complaints promptly and enforce property standards and legislation
• Arranging and booking Property Inspections as and when required.
• Give feedback from Property inspections
• Service of the relevant notices to end a tenancy or increase rental values.
• Ensure properties in your portfolio are legally compliant.

Requirements:

• Background in Customer Service beneficial
• Understanding of the UK Lettings market advantageous
• Strong communication and interpersonal skills
• Customer-service focused
• Organised and detail-oriented
• Willingness to learn and adapt
• Problem-solving mindset
• Proficiency with digital systems / CRM

Join our team and embark on a rewarding career journey in property management, where your skills and dedication will contribute to the success of our growing agency.