Customer Relationship Specialist

About the Role

Role: Customer Relationship Specialist Location: Hainault, Essex Requirements: Must have an understanding of Mortgages/Insurance

Proper Recruitment are delighted to be working with a successful mortgage brokerage in Essex who are looking for a Customer Relationship Specialist to provide support to clients within a fast-paced and busy customer focused role. The ideal candidate will be confident, have enthusiasm, be a team player, have excellent communication skills and comfortable on the phone to clients. This vacancy is ideal for someone with background in the Property Industry, Estate Agency or Mortgage & Protection sector.

This is an office based role Monday - Friday during probation [3 months] then will become Hybrid.

Responsibilities:

• Look after all thing's pre-application and post-completion.
• Help our customers be as prepared as possible, manage broker diaries and book in the appointments for new and existing customers.
• Contact and manage our customers through various channels, including our existing CRM systems, introducer networks & social media.
• Help progress our customers by providing exceptional customer service, nurturing and building relationships.
• Manage and prioritise multiple tasks and projects effectively.
• Ability to work across other business departments and assist with other tasks as required.

Requirements:

• Must have an understanding of mortgages/protection.
• Being driven and self-motivated.
• Good telephone manner, strong relationship building and customer service skills.
• Ability to use your own initiative and problem solve quickly and efficiently.
• IT literate (MS Office, Excel and Outlook).
• Excellent written & verbal communication skills
• Positive & enthusiastic attitude with the ability to prioritise our customers needs and requirements at all times
• Well organised with excellent time keeping

Benefits:

• Pension
• Competitive Holiday Entitlement
• Hybrid Working [After Passing Probation]
• HR & Well Being Services
• Company Events
• Mentoring & Coaching

Salary:

£26,000 - £28,000

If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Please submit your CV and apply.