Mortgage Administrator

About the Role

[Employer hidden — view at passion-project.co.uk] are delighted to be working with a successful mortgage brokerage in Essex who are looking for an experienced Mortgage Administrator to provide support to clients within a fast-paced and busy customer focused role. The ideal candidate will be confident, have enthusiasm, be a team player, have excellent communication skills and comfortable on the phone to clients. Must have an understanding of mortgages and the property purchasing process.

This is a hybrid role 2 days WFH

Responsibilities:

• Dealing with incoming calls, emails, post and voicemails, responding to any non-advisory queries in a professional and timely manner and referring any advisory queries to the relevant advisor, following these up with the relevant broker to ensure a response has been issued.
• Liaising with solicitors, lenders, estate agents and brokers to progress mortgage applications from start to finish as quickly and seamlessly as possible
• Ensure our customer service database is kept up to date and all information held is accurate and that team members are also keeping the systems up to date/correct
• Keeping clients updated on the status of their application(s), ensuring every step of the customer journey is as clear and stress free for the client as possible
• Inputting cases on to our system, ensuring all details are accurate and all documents have been received in line with our compliance policies
• Inputting mortgage/insurance applications accurately and efficiently and completing suitability reports to send to the client with all required initial information.

Requirements:

• Experience in the mortgage broking industry vital
• Excellent written & verbal communication skills
• Meticulous with a keen eye for detail
• Positive & enthusiastic attitude with the ability to prioritise our customers’ needs and requirements at all times
• Ability to work under pressure and problem solve, both independently and as part of the team
• Computer literate and familiarity with Microsoft office
• Well organised with excellent time keeping
• Empathetic

Benefits:

• Pension
• Competitive Holiday Entitlement
• Flexible working hours
• HR & Well Being Services
• Company Events
• Mentoring & Coaching

Salary:

- £30,000 - £35,000

If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Please submit your CV and apply.