Compliance Officer

Key Responsibilities

Quality Assurance & Documentation Control

• Review and assess insurance documentation for accuracy, completeness, and compliance with internal standards, including policy wordings and version control.
• Support regulatory assurance activities, including control testing and assessment of adherence to FCA requirements.

Service Level Agreements & Workflow Management

• Ensure timely delivery of compliance support for Governance and Agency functions.
• Manage daily workflow and respond promptly to internal stakeholders, brokers, and insurer queries.

Insurer & Binder Management

• Oversee compliance elements of insurer relationships, binder agreements, and conduct requirements.
• Maintain and produce Binder Management Summaries and assist with audit preparation, recommendations, and ad-hoc data gathering.

Complaints Handling & Conduct Oversight

• Oversee complaints management, including liaison with insurers and brokers.
• Maintain the Complaints Log, contribute to regular reporting, and complete root-cause analysis.
• Support broader conduct oversight activities, ensuring alignment with FCA Consumer Duty standards.

Vulnerable Customer & Consumer Duty Responsibilities

• Maintain the Vulnerable Customer Log and produce quarterly returns for insurers.
• Support embedding of Consumer Duty and Conduct Risk Framework requirements across the business.

Policies, Procedures & Internal Controls

• Review and monitor application of internal policies and procedures.
• Support development, enhancement and communication of compliance procedures and guidelines.
• Assist with control system improvements aligned to compliance findings.

Governance Registers & Regulatory Reporting

• Maintain and oversee key governance registers including:
• Breaches
• Fitness & Propriety
• Conflicts of Interest
• Gifts & Hospitality
• Produce monthly and annual reports to assist with regulatory submissions as required.
• Maintain accurate compliance documentation, evidence logs, and registers.

Third-Party Approvals & Due Diligence

• Oversee approval, ongoing due diligence processes and management of brokers, insurers, and suppliers.
• Conduct periodic reviews and maintain accurate, auditable records.

Sanctions Screening

• Manage the sanctions screening process and ensure compliance with applicable regulations.
• Escalate any potential matches and document decision-making appropriately.

Regulatory Advice & Stakeholder Support

• Provide day-to-day guidance to internal teams relating to compliance obligations.
• Assist the Head of Compliance in interpreting regulatory changes and assessing their impact.
• Build effective relationships across the organisation, including brokers, insurers, underwriters and senior leaders.

General Administration & Team Support

• Ensure accurate and efficient processing of information into databases and filing systems.
• Support meetings: scheduling, preparation of materials, attendance, and minute-taking.
• Respond to incoming calls, take messages, and redirect enquiries appropriately.

Cross Functional and Cultural Responsibilities

• Demonstrate strong collaboration skills to build effective relationships across DOA.
• Maintain a flexible and proactive approach, supporting colleagues and contributing positively to DOA culture.
• Uphold the Conduct Rules as specified by the FCA:
• You must act with integrity.
• You must act with due care, skill and diligence.
• You must be open and co-operative with the FCA, PRA and other regulators.
• You must pay due regard to the interests of customers and treat them fairly.
• You must observe proper standards of market conduct.
• You must act to deliver good outcomes for retail customers.

Experience & Knowledge

• Experience in a compliance, risk, audit, or regulated insurance environment.
• Understanding of FCA regulatory requirements including ICOBS, SYSC, T&C, Consumer Duty, RMAR, and Product Oversight & Governance.
• Good knowledge of GDPR and data protection principles.
• Strong verbal and written communication skills.
• Ability to analyse information, investigate issues, and make sound judgements.
• Ability to manage a varied workload and work to tight deadlines.
• High level of literacy, numeracy, and attention to detail.

Desirable

• Professional compliance qualification (e.g., ICA).
• Experience within an MGA or wider financial services environment.
• Familiarity with compliance monitoring frameworks and audit processes.
• Experience supporting DPO or data protection activities.

Skill Set

• Excellent organisational and administrative skills.
• Good relationship-building and stakeholder management skills.
• Strong IT literacy, ideally Microsoft Word, Excel and PowerPoint.
• Positive, proactive, and solution-focused attitude.
• Curious mindset with a passion for learning and continuous improvement.
• Ability to work independently and as part of a team.
• Commitment to FCA Conduct Rules, including acting with integrity, due care, fairness, and delivering good customer outcomes.