Project and Change Co-ordinator

Key Responsibilities

• Support the delivery of project and change activity across personal lines platforms.
• Work closely with the Project & Change Manager to define and document business requirements.
• Translate business requirements into clear user stories and acceptance criteria for developers and internal teams.
• Liaise with internal technology teams, operational teams and wider stakeholders to support project delivery.
• Coordinate activity across sprint cycles, track progress and maintain actions and delivery information.
• Carry out end-user testing on delivered changes to ensure outcomes meet business, partner and customer needs.
• Review system changes from a business and customer experience perspective, identifying issues and required improvements.
• Support onboarding of new partners and bespoke platform requirements, ensuring readiness and supporting documentation.
• Ensure delivered changes are accurate before release and support post-implementation checks where required.
• Assist with documentation, requirements gathering, process mapping and change tracking.
• Support continuous improvement initiatives across personal lines.
• Build strong working relationships across DOA to support effective change delivery and scheme management.
• Maintain a flexible, proactive and collaborative approach that supports colleagues and contributes positively to DOA culture.
• Uphold the Conduct Rules as specified by the FCA:
• You must act with integrity.
• You must act with due care, skill and diligence.
• You must be open and co-operative with the FCA, PRA and other regulators.
• You must pay due regard to the interests of customers and treat them fairly.
• You must observe proper standards of market conduct.
• You must act to deliver good outcomes for retail customers.

Experience & Knowledge

• Some exposure to projects, change, digital platforms or process improvement through either academic study, a graduate scheme or early career experience.
• Basic understanding of how business requirements are gathered, documented and translated into technical or operational outputs.
• Familiarity with concepts such as user stories, testing, sprint cycles or structured workflows, even if only through academic learning or early work experience.
• Confidence working with systems, data entry, structured information and basic analysis.
• Experience liaising with stakeholders in any setting, such as university projects, part‑time roles, customer service or administrative environments.
• Understanding of the importance of accuracy, documentation and following agreed processes.
• Awareness of how customer or user feedback can shape improvements to products, systems or journeys.
• Some exposure to insurance, financial services, digital platforms or operational processes is helpful but not essential.
• Suited to individuals early in their career with a desire to move into project coordination, change delivery or business analysis.

Skill Set

• Strong organisational skills, able to manage tasks, actions and follow-up items reliably.
• Good attention to detail, with the ability to check work thoroughly and identify potential issues or inconsistencies.
• Clear verbal and written communication skills, able to convey information simply and effectively to different stakeholders.
• Curious mindset with a willingness to ask questions, learn new concepts and understand how systems and processes fit together.
• Comfortable working with digital tools, systems and structured information.
• Positive, proactive attitude with a desire to contribute meaningfully to team outcomes.
• Ability to work well with others, support colleagues and build positive working relationships.
• Comfortable working in a role where priorities may shift and where problem-solving is required.
• Strong time-management ability with an understanding of how to manage multiple ongoing tasks.
• Motivated to develop professionally in projects, change or analysis and contribute to broader business improvements.