Branch Assistant

🔒 Confidential Employer
Posted 24 March 2026
LOCATION
Bristol
TYPE
Other
LEVEL
Entry-level
CATEGORY
Sales
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Stock Management Sales Communication Skills Organisational Skills Warehouse Duties

FULL DESCRIPTION

[Employer hidden — view at passion-project.co.uk] is seeking a motivated and enthusiastic Branch Assistant to join our Aztec West branch, working Monday to Friday, 7am to 4pm. This is an exciting opportunity for someone who is passionate about delivering outstanding customer service and contributing to the overall success of the branch.

Job Description

As a Branch Assistant, you will be the face of our wholesale branch, providing excellent customer service on the Trade Counter to trade professionals and members of the public. You will also take ownership of shop displays to highlight promotions and store offers.

Your key responsibilities will include:

  • Customer Service: Provide excellent service to customers over the phone and face-to-face.
  • Stock Management: Handle stock in and out, including order processing, picking and packing, store transfers, and stock control.
  • Trade Counter: Serve customers efficiently and professionally.
  • Internal Sales: Make sales calls to a portfolio of existing and new customers, working closely with the external sales team.
  • Sales Administration: Raise quotations, follow up on quotations, and process customer orders.
  • Warehouse Duties: Assist with goods in/out, loading/unloading delivery vans, and picking/packing orders, which may involve some heavy lifting.
  • Product Knowledge: Continuously enhance your knowledge by learning about new products entering the market.

Qualifications

At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles, the behaviours that will set you up for success include:

COLLABORATION: Building partnerships and working collaboratively with others to achieve shared objectives

TAKES ACCOUNTABILITY: Taking action, overcoming obstacles, and meeting commitments

CUSTOMER FOCUS: building strong customer relationships and delivering customer-centric solutions

What we're looking for:

  • Strong communication skills, with the confidence to interact effectively with customers and colleagues.
  • Motivation to take on new challenges and learn.
  • Good organisational skills, with the ability to work to deadlines and manage your workload.
  • A customer-first mindset, understanding that the customer is the most important element of branch operations.
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