Implementation Engineer - Contractor

Implementation Engineer - Contractor

[Employer hidden — view at passion-project.co.uk] is on a mission to improve healthcare by transforming the world’s operating rooms into connected ecosystems of people, devices, and data. 

Our Intelligence Suite transforms operating room (OR) performance, keeping teams in sync and workflows on track to maximise throughput. Simultaneously our computer vision and AI capabilities capture real-time data and detect surgical events – improving quality of data outputs. The result: ORs are optimised like never before – with predictive analytics and automated notifications ensuring patients and staff are in the right place at the right time.  

Once practitioners are in the OR, our Surgical Suite enables real-time remote access and creates a secure video record of every procedure; improving training, education, and collaboration. It is an intuitive asset which helps instil a culture of continuous learning, accelerates the adoption of cutting-edge medical devices, and enhances surgical performance across the entire global workforce – improving outcomes and saving lives.  

[Employer hidden] was commercialised in 2019 and is available in over 800 facilities globally.  

Check out our Founder and CEO Nadine’s Origins Story here: https://www.[Employer hidden].com/about-us/  

Position Overview

As [Employer hidden] accelerates the global deployment of its Intelligence Suite, each implementation represents a critical opportunity to validate outcomes, gather insights, and strengthen both product development and commercial readiness. 

To support this phase of growth, [Employer hidden] is seeking an Implementation Engineer to join the European team, based in London, on an initial 3-month contract with potential for extension. This role is hands-on, client-facing, and pivotal to delivering a best-in-class implementation experience across Europe, with an immediate focus on the UK. 

The Implementation Engineer will deliver high-touch implementation services spanning installation, configuration, clinical support, and ongoing engagement - operating with autonomy while collaborating closely with internal Product and Engineering teams. 

Job Responsibilities

• Deliver, install, connect, configure, and test [Employer hidden] equipment, including Intelligence Suite hardware and computer vision sensors.
• Support live clinical use of the [Employer hidden] platform in operating rooms, laboratories, and training environments.
• Train end users on system functionality and integrated workflows.
• Ensure optimal utilisation of system capabilities, identifying inefficiencies and opportunities for improvement.
• Participate in planning, testing, and cross-functional coordination meetings.
• Maintain clear, consistent communication in line with [Employer hidden] implementation processes.
• Partner with Product and Engineering teams to support New Product Introductions (NPI), including the development and delivery of launch training.
• Identify, manage, and escalate IT, hardware, or software issues promptly and appropriately.

Requirements

• Technical degree, relevant certifications, or equivalent practical experience.
• Minimum 2 years’ experience supporting SaaS, AV, hardware, or similar technical platforms.
• Minimum 3 years’ experience working with medical devices or within operating room environments.
• Experience with CAD to support mapping / site surveys.
• Strong capability in technical troubleshooting, diagnosis, and problem resolution.
• Ability to manage multiple concurrent projects while delivering consistently high standards.
• Excellent communication skills and confidence working directly with clinical and technical stakeholders.
• Self-directed, resilient, and comfortable operating in fast-moving, ambiguous environments.

Desirable

• Video and audio hardware experience.
• Experience working in startup or high-growth technology environments.

Travel

• Willingness to travel up to 75% across the UK to customer sites, including hospitals, operating rooms, laboratories, and surgical centres.
• Flexibility to work outside standard business hours where required, including early mornings, evenings, or weekends, to meet customer needs.

License / Certification

• Full, clean driving license.

Why Work for [Employer hidden]?

• You will be encouraged to grow in your role, take ownership and gain responsibilities. [Employer hidden]’s values are Ownership, Deliver Results, Build Trust and Go Beyond.
• Flexible working hours - we trust our people to manage their time and to focus on wider results.
• A flat organizational structure where every opinion matters, ideas are cultivated, and innovation is encouraged.
• [Employer hidden] is a truly global company with teams across the UK, Europe, United States and the Middle East with that you will have opportunities to see the world.

*[Employer hidden] is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law.*