Technical Account Manager I

🔒 Confidential Employer
Posted 24 March 2026
LOCATION
Remote; London
TYPE
Full-time
LEVEL
Entry-level
SALARY
£116,000 / year
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

CRM SaaS Salesforce HubSpot Marketing automation Customer Success Technical Support

FULL DESCRIPTION

The Technical Account Manager (TAM) is an early-career, customer-facing technical role focused on supporting customer adoption and technical success for [Employer hidden — view at passion-project.co.uk]’s B2B SaaS platform. This role works closely with senior TAMs, Customer Success Managers, and Support to help customers integrate, configure, and effectively use the platform.

About the Role

The Technical Account Manager (TAM) is an early-career, customer-facing technical role focused on supporting customer adoption and technical success for [Employer hidden]’s B2B SaaS platform. This role works closely with senior TAMs, Customer Success Managers, and Support to help customers integrate, configure, and effectively use the platform.

Responsibilities

  • Support the technical success of a portfolio of customers under the guidance of senior TAMs or CSMs.
  • Assist with customer onboarding, integrations, and configuration activities following established best practices.
  • Help identify technical issues, adoption gaps, and data quality problems, escalating appropriately and tracking through resolution.
  • Partner with Customer Success Managers to address technical questions and remove blockers to customer adoption.
  • Participate in troubleshooting and resolution of customer-reported technical issues in collaboration with Support and Engineering.
  • Document customer environments, technical decisions, and recurring issues to improve internal knowledge and continuity.
  • Communicate technical concepts clearly to customers, with support from more senior team members as needed.
  • Build product and domain expertise in CRM, marketing automation, and [Employer hidden] integrations.

Qualifications

  • 2–4 years of experience in a technical, customer-facing role such as Technical Support, Implementation Consultant, Solutions Engineer, or similar.
  • Foundational knowledge of one or more of the following CRM platforms (Salesforce, HubSpot, Microsoft Dynamics, etc.) and Marketing automation systems (Marketo, Pardot, HubSpot, Eloqua, etc.)
  • Basic understanding of SaaS concepts, integrations, and data flows.
  • Strong problem-solving skills with the ability to follow documented processes and best practices.
  • Clear written and verbal communication skills and a willingness to learn how to engage customers effectively.
  • Bachelor’s degree in Computer Science, Engineering, or a related technical field preferred.
Sign up free — access 45,000+ UK sponsor-licensed jobs