Technical Account Manager I

🔒 Confidential Employer
Posted 24 March 2026
LOCATION
Remote; London
TYPE
Full-time
LEVEL
Entry-level
SALARY
£116,000 / year
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

CRM SaaS Salesforce HubSpot Marketing automation Customer Success Technical Support

FULL DESCRIPTION

Technical Account Manager I

[Employer hidden — view at passion-project.co.uk] is hiring a Technical Account Manager I. This is a full-time, remote position. The salary range is $78K - $116K.

About the Role

The Technical Account Manager (TAM) is an early-career, customer-facing technical role focused on supporting customer adoption and technical success for [Employer hidden]’s B2B SaaS platform. This role works closely with senior TAMs, Customer Success Managers, and Support to help customers integrate, configure, and effectively use the platform.

Responsibilities

  • Support the technical success of a portfolio of customers under the guidance of senior TAMs or CSMs.
  • Assist with customer onboarding, integrations, and configuration activities following established best practices.
  • Help identify technical issues, adoption gaps, and data quality problems, escalating appropriately and tracking through resolution.
  • Partner with Customer Success Managers to address technical questions and remove blockers to customer adoption.
  • Participate in troubleshooting and resolution of customer-reported technical issues in collaboration with Support and Engineering.
  • Document customer environments, technical decisions, and recurring issues to improve internal knowledge and continuity.
  • Communicate technical concepts clearly to customers, with support from more senior team members as needed.
  • Build product and domain expertise in CRM, marketing automation, and [Employer hidden] integrations.

Qualifications

  • 2–4 years of experience in a technical, customer-facing role such as Technical Support, Implementation Consultant, Solutions Engineer, or similar.
  • Foundational knowledge of one or more of the following CRM platforms (Salesforce, HubSpot, Microsoft Dynamics, etc.) and Marketing automation systems (Marketo, Pardot, HubSpot, Eloqua, etc.)
  • Basic understanding of SaaS concepts, integrations, and data flows.
  • Strong problem-solving skills with the ability to follow documented processes and best practices.
  • Clear written and verbal communication skills and a willingness to learn how to engage customers effectively.
  • Bachelor’s degree in Computer Science, Engineering, or a related technical field preferred.
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