F&B Assistant

KEY RESPONSIBILITIES:

• Maintain positive and effective relationships with members and guests through an active presence in the restaurant and events areas, ensuring all customers and members receive a warm welcome and consistent high standard of service.
• Greets customers utilising names where possible. Offers customers the menu and informs them of specials and menu changes, making suggestions, and answering questions regarding food, beverages, and service.
• Assist in the care and maintenance of all assets, inventory, and resources of the Food & Beverage division.
• Ensure that Health and Safety procedures are complied with at all times.
• Ensure personal level of compliance within the BGL Academy is 100% at all times.
• Ensure all BGL procedures and policies are adhered to.
• Follows all company policies and procedures, e.g., attendance, timekeeping, dress code, name badge, appearance.
• Reviews daily bookings, functions sheets, table reservations etc.
• Effectively up sells other items on menu, e.g., appetisers, desserts, mixed drinks, wine, coffee, etc.
• Process orders through the ESP/check order system and serve as appropriate.
• Check orders to ensure complete and correct order meets presentation and quality standards. Serves courses at appropriate time intervals. May package orders for take-out.
• Serve alcoholic and non-alcoholic drinks as requested adhering to Weights and Measures compliance, utilising appropriate glass for order.
• Maintains and follows sanitation and cleaning procedures e.g., glassware, equipment, storage areas, refrigerators; keeps bar and restaurant service area clean in a timely manner.
• Completes all necessary side work, including filling salt/pepper shakers, separating linen, stocking of shelves and daily tasks as required.
• Completes opening and closing procedures as per shift.
• Maintain a strong network with fellow Food & Beverage team members to support robust collaboration.