Senior Key Account Manager - United Kingdom m/f/d

Senior Key Account Manager - United Kingdom m/f/d

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### WHO WE ARE

Ready to shape the future of digital optimization as part of a global leader in AI-powered experience solutions?

[Employer hidden — view at passion-project.co.uk] recently joined forces with VWO to create one of the most comprehensive and innovative digital experimentation and experience optimization platforms in the market. Together, we empower brands to deliver smarter, faster, and more impactful digital experiences across the entire customer journey.

Since 2009, [Employer hidden] has partnered with 1000+ global brands including Kering, McDonald's, Ulta Beauty, L'Oréal, Disneyland Paris, and LVMH. With a strong international presence across Europe, North America, and APAC, and a global team of 400+ talents across the [Employer hidden] and VWO ecosystem, we are building the future of digital optimization—powered by AI, experimentation, personalization, and data.

Our mission is simple: help brands grow by creating meaningful user experiences that drive business performance.

Joining us means stepping into a dynamic, international environment where innovation, ownership, and impact are not buzzwords—but daily realities.

Our culture is driven by strong values:

• We bring client satisfaction
• We are impactful
• We go above and beyond
• We live one team, one dream

We’re committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team, that’s why at [Employer hidden], we’re not just about delivering top-notch digital experiences - we’re committed to nurturing our team and their professional journeys.

*Learn more about [Employer hidden] and our teams:*

• About Us
• Your Journey with Us
• [Employer hidden] on Welcome to the Jungle

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### THE TEAM

Team Name & Location: The UK Key Account Management team, based in our London office, covering the UK market.

Team Composition: You will join a team of Key Account Managers and work closely with internal stakeholders including the Head of KAM UK, the UK VP of Sales, Customer Success Managers, Partner Sales Managers, Solutions Engineers, and Revenue Operations. Externally, you will engage with senior decision-makers and key stakeholders at Enterprise accounts across the UK.

Role Overview: As Senior KAM UK, you will manage and grow a portfolio of key Enterprise accounts in the UK market, ensuring retention, expansion, and satisfaction of [Employer hidden]'s most strategic clients.

Tech Stack & Tools: Salesforce (CRM & forecasting), Gong (call intelligence), Slack (internal communication), Google Workspace (Drive, Docs, Sheets), and the [Employer hidden] platform (Web Experimentation, Personalization, Feature Experimentation, Recommendations & Search).

Additional Information: This role is based in our London office. Occasional travel within the UK and to the Paris headquarters may be required for client meetings, QBRs, and company events.

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### YOUR MISSION

• Manage an Enterprise account portfolio primarily based in the UK, owning the full commercial relationship and driving revenue growth across your book of business.
• Drive transitions and onboarding of key accounts — including flagship clients — ensuring a seamless experience and strong early engagement.
• Identify and execute upsell and cross-sell opportunities within your portfolio, leveraging [Employer hidden]'s full suite of products to expand account value.
• Collaborate closely with CSM teams on client use cases, QBRs, and adoption initiatives to ensure clients derive maximum value from the platform.
• Attend customer meetings and ensure rigorous follow-ups, including calendar linking, structured account reviews, and proactive stakeholder engagement.
• Contribute to the UK geographical segmentation strategy, providing market insights and recommendations to optimize account coverage and team performance.

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### WHAT YOU'LL BRING

• Significant experience in Enterprise account management (Senior KAM / Senior Account Executive level) within a SaaS, Digital, or Martech environment, with a proven track record of retaining and growing strategic accounts.
• A hunter mindset — confidence in developing and pursuing new commercial opportunities within an existing client base, with strong negotiation and closing skills.
• Strong ability to engage and influence senior decision-makers, navigating complex Enterprise organisations and multi-stakeholder buying processes.
• A collaborative and team-oriented approach, with the ability to work cross-functionally alongside CSM, Presales, and Partner teams to deliver outstanding client outcomes.
• Eagerness to learn, adapt, and contribute in a fast-paced, international environment — coachable, curious, and driven by continuous improvement.

*If you don’t meet 100% of these qualifications, tell us why you’d still be a great fit for this role in your application!*

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### WHY YOU'LL LOVE IT HERE

• Make a Real Impact: Directly influence our success and contribute to the company's growth.
• Ownership & Autonomy: We believe in trust—no micromanagement, just the freedom to excel.
• International Culture: Collaborate with a diverse, global team across 8 countries.
• Career Development: We offer vast opportunities for professional growth, education, and upward mobility.
• Flexible Work: Enjoy a balanced schedule with up to 3 days of remote work per week.

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### INTERVIEW PROCESS

• Step 1: Discovery interview with Fayçal Bennegadi, Talent Acquisition Team Leader.
• Step 2: Hiring Manager interview with Will Bashford, UK VP of Sales.
• Step 3: Case study presentation with a team member.
• Step 4: Final meeting with a member of the Leadership team.

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### DETAILS

• Contract: Permanent full-time
• Location: London
• Remote: up to 3 days/week

Departement
: Sales

Role
: KAM

Locations
: London

## About [Employer hidden]

Good things come to those who change. At [Employer hidden], we’re the optimization partners pushing brave ideas from the inside out.

Founded in
2009

Coworkers
270

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# Senior Key Account Manager - United Kingdom m/f/d

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