IT Support Specialist

🔒 Confidential Employer
Posted 24 March 2026
LOCATION
Oxford
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
IT Support
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Networking Windows Server Active Directory VMware Firewall VPN VoIP Microsoft 365

FULL DESCRIPTION

IT Support Specialist

Role: IT Support Specialist (3rd Line)

Location: Oxford and surrounding area’s

Salary: Competitive & car/car allowance

Benefits:

  • 23 days holiday plus bank holidays, rising to 28 days
  • Stakeholder pension scheme
  • Benefits hub
  • Healthcare cash plan
  • Cycle to work scheme
  • CSR Volunteer Day
  • Life Assurance
  • Referral bonuses
  • Comprehensive EAP scheme
  • Flexible working arrangements

Experience

  • Minimum of 5 years experience working in IT support or infrastructure support roles, including the investigation and resolution of complex technical issues.
  • Experience working within a Managed Service Provider (MSP) or multi-customer IT support environment is highly desirable.
  • Candidates should be comfortable supporting multiple customer environments simultaneously, managing escalated technical incidents and working within structured support processes.
  • Experience delivering technical work as part of infrastructure or system deployment projects.
  • Exposure to hosted VoIP or telecoms platforms is beneficial

Technical Skills

  • Strong knowledge of networking concepts including VLANs, switching, routing and wireless infrastructure.
  • Experience configuring and troubleshooting firewall platforms and VPN connectivity.
  • Solid experience supporting Windows operating systems, Windows Server and Active Directory environments.
  • Experience working with virtualisation platforms such as VMware or Hyper-V.
  • Experience using monitoring tools and diagnostic utilities to investigate technical issues.
  • Understanding of IT security best practices including patching, access control and endpoint protection.

Desirable Experience

  • Experience supporting Microsoft 365 services.
  • Exposure to hosted VoIP or unified communications platforms.
  • Understanding of voice networking concepts such as SIP signalling, RTP traffic and QoS.
  • Experience supporting hybrid or cloud infrastructure environments.

Personal Attributes

  • Strong analytical and problem-solving ability.
  • Clear communication skills suitable for working with technical teams and end users.
  • Ability to work independently while collaborating effectively with colleagues.
  • Strong organisational skills and attention to detail.
  • Ability to manage multiple tasks within a busy support environment.
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