Customer Care Consultant
SKILLS
FULL DESCRIPTION
A fast-paced, engaging, and rewarding role within one of the company’s largest departments. With rapid growth across the team, there are excellent opportunities for career progression.
Key Responsibilities
- Call and book all valuation enquiries received via our website and online portals. - Answer overflow calls from all offices, handling a wide range of enquiries. - Monitor and manage Dexter’s webchat, responding to both new and existing client enquiries. - Contact all new buyers within 24 hours of registration to complete their profile, recommend support services, and identify cross-selling opportunities across sales and lettings. - Contact new sellers one week after instruction to recommend additional support services. - Manage and update buyer and valuation leads received from other estate agents within our network.
Requirements
- Work in line with our service goals, ensuring customers never have to ask twice and always know what to expect next. - Develop strong knowledge of the property industry to confidently assist clients with a wide range of queries. - Balance excellent customer service with a proactive, sales-oriented approach to promoting third-party services. - Maintain a positive, “nothing is too much trouble” attitude. - Work towards and consistently achieve daily, weekly, and monthly targets. - Demonstrate the ability to work both independently and as part of a team. - Thrive in a fast-paced environment, with the ability to multitask effectively.
Skills
- Excellent communication skills and professional telephone manner - Enthusiastic, self-motivated, and proactive - Flexible and adaptable - Strong customer focus - Target-driven with a sales-oriented mindset - Confident in handling objections - High level of attention to detail - Well organised, with the ability to manage a varied workload - IT literate, including proficiency in MS Word, Excel, and Outlook - Able to work quickly and efficiently in a fast-paced environment
What We Offer:
- Generous Rewards: Uncapped commission potential with substantial earnings in your first year. As well as, monthly award presentation with prizes for top performers - Progression: Fast-track growth within the property industry, with clear development pathways. - Comprehensive Training: From apprenticeship to industry qualifications, we’ll support your development every step of the way as a Trainee Estate Agent. - Holiday: Enjoy a generous allowance starting at 25 days annually, plus a birthday day off to celebrate. - Supportive Environment: Wellbeing programs, team social events, and a fun, dynamic workplace. - Additional Perks: Pension contribution, beauty and fitness discounts, season ticket loan, cycle-to-work scheme, and enhanced maternity/paternity leave. - Give Back: Paid day off to volunteer at a charity of your choice.