Scheduling & Planning Team Leader

About the role

Be at the heart of operational excellence at [Employer hidden].

As Command Centre Team Leader, you’ll take charge of the day-to-day management of the Command Centre, ensuring policies and procedures are consistently followed to deliver against contractual obligations, quality KPIs and internal performance targets. You’ll be a visible and proactive leader - engaging, motivating and developing a team of administrators and schedulers through effective coaching and support - creating a high performing team that keeps our operations running seamlessly.

Join [Employer hidden] and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

For more information on [Employer hidden] Careers please visit [Employer hidden] Careers

Main Responsibilities

• Monitor and manage workloads, ensuring that it is managed within the required timescales
• To develop and assist in the delivery of regular and essential training and coaching
• Conduct monthly 1-1s and quarterly PDRs, ensuring all actions, development and training needs are documented.
• Ensuring a prompt and efficient service, accurate and meaningful processes, identifying needs, process improvements, opportunities and weaknesses, becoming our primary customer and staff interface.
• To maintain training documentation, requirements and needs analysis to ensure that all staff have access to, and have received, training relevant to the needs of the individual and business.
• To support the management team on the roll-out of any agreed processes, and incorporate any changes necessary in your duties, methods, working hours and procedures
• To deputise as required for other Team Leaders and carry out other duties as required and as are commensurate with your banding and experience.

The Ideal Candidate

• Experience in the Contact Centre / Service Centre environment
• Experience in People leadership and the effective running of teams
• Ability to handle multiple priorities in a fast paced work environment
• Customer focused and responsive
• Demonstrated ability to coach & develop individuals and the team

Please see attached job description for further information regarding the role requirements

Package Description

A competitive salary package is on offer to reflect experience.

Working with [Employer hidden] is more than a job; it’s a chance to be part of something greater.

You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.

In addition, we offer 20+ [Employer hidden] benefits such as [Employer hidden] retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.

For further details regarding our [Employer hidden] benefits please see attached.

Ready to be part of something greater? Apply today!

About The Company

At [Employer hidden], our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

KEY BENEFITS

Diversity, Equity and Inclusion

At our company, we believe in fostering a diverse and inclusive workplace where everyone has the opportunity to thrive. Roles at [Employer hidden] are designed to empower individuals from all backgrounds. We are committed to creating an environment that values equity and supports the growth of all employees, ensuring that everyone can contribute to and benefit from our collective success.

Social Impact

Ever since we started, we’ve had a clear purpose – to do some good in our communities through helping people. Today, that purpose is still a huge part of who we are. And every one of our colleagues helps that happen.

We’re committed to volunteering our time, resources, skills and knowledge – more than 50% of colleagues contribute to thousands of volunteer hours every year. And our Charitable Foundation has now donated over £9 million to charities and good causes across the country.

Salford Office, 310 Broadway, M50 2UE, United Kingdom, M50 2UE

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Join us at [Employer hidden] and explore the exciting career opportunities we offer! Whether you're interested in hospitality, facilities management, or food services, we invite you to set up a profile and become part of our vibrant team.