Front of House & Facilities Associate
SKILLS
FULL DESCRIPTION
Join [Employer hidden — view at passion-project.co.uk] as the welcoming face of our London headquarters. As our Front of House & Facilities Associate, you’ll play a pivotal role in creating an exceptional workplace experience for our staff, members, and visitors. If you thrive in a fast paced environment, love being the go-to person, and take pride in delivering consistently high standards, this is the perfect opportunity to make your mark at the heart of a leading UK deep tech innovation organisation.
Description
- Deliver a professional and friendly welcome to all visitors, staff, and members, acting as the first point of contact for the organisation.
- Manage meeting room bookings, visitor sign ins, access badges, and ensure all front-of-house presentation standards are maintained
- Conduct regular checks of meeting rooms, breakout areas, kitchens, printers, and office supplies to ensure a high-quality workplace environment.
- Oversee the facilities helpdesk: log and prioritise tickets, coordinate with suppliers and internal teams, and monitor completion against SLAs.
- Support our Membership Programme by tracking usage, assisting with workspace needs, and ensuring member areas meet agreed standards
- Maintain accurate logs and records, producing reports on visitors, helpdesk performance, and member utilisation to support audits and compliance.
Requirements
- Previous experience in a front of house, facilities, office coordination, or workplace operations role.
- Outstanding customer service skills with a professional, confident, and approachable manner.
- Strong organisational abilities with the capacity to manage multiple tasks and prioritise effectively.
- Excellent communication skills and confidence working with staff, members, suppliers, and visitors.
- Confident and efficient in Microsoft Office, with strong Excel skills for data tracking and reporting, alongside experience using CRM or ticketing platforms
- A proactive mindset with high attention to detail, independence, and a commitment to maintaining an exceptional workplace environment.
Salary: c. £33,000 subject to experience
Deadline for Applications: 29th March 2026. We reserve the right to close the job advert early.
Benefits
- We are in the UK’s Top 100 Best Workplaces and placed in the UK’s Best Workplaces in Tech and Large Organisations.
- 5% performance related bonus
- [Employer hidden] is a Disability Confident Committed Level 1 Employer.
- Excellent holiday package: 25 days annual leave, Bank Holidays and 3 days between Christmas and New Year:
- Double-matched pension up to 10% of your salary;
- 4% of your salary to use towards selecting benefits that work for you, including health cash plan, Private Medical Insurance; buying holiday, topping up your pension;
- E-Vehicle Scheme; Cycle2Work; Tech Scheme; Gym Discounts; Give As you Earn; PerkPal;
- Life insurance 4x salary;
- Free to access EAP & Financial Wellbeing advice;
- Enhanced maternity and paternity leave;
- Investment in your ongoing learning and development with us;
- Company social events throughout the year and free office snacks!