Healthcare Assistant - BHR
SKILLS
FULL DESCRIPTION
Passionate about contributing to DMC’s service development across our Dermatology Service Team and more widely across the organisation, enabling you to be involved in the decisions that affect our care delivery. Empathetic to patients and a self-motivated team player, who can demonstrate our TRUST company values and are committed to making a difference to people’s lives. To assist the clinician in running the day-to-day operation of dermatology outpatient clinics. To organise the setup of each clinic ensuring everything is prepared prior to the clinic date, manage, record and process patient’s personal data. To support the patient throughout their care journey.
Key Responsibilities
Liaise with Referral Management Centre to ensure the appointments are correctly scheduled for the clinic
Ensure the PC/laptop is set up and ready for use
Manage stock control at each site
Ensure all other items such as emergency contact lists, patient survey, pathology forms and any other items are in place and ready for use
Ensure the room is adequately equipped and working for each consultation prior to the clinic starting
Ensure equipment is cleaned after use
Ensure daily checklists are completed
Make the consultant aware of any problems or possible problems during any clinics
Alert the consultant and other staff members of any issues of quality and risk
Will be required to transport certain equipment to and from clinic locations
Any other duties as the line manager may decide
To effectively manage own time, workload and resources
To undertake training as required including mandatory and statutory training, core skills training and ongoing developmental training
Skills, Knowledge & Expertise
Essential:
Qualification and training
Minimum GCSE or equivalent qualifications
Band 2, preferably Band 3 HCA
Experience:
Minimum 6-month experience in the last 2 years in the UK, as an HCA
Hands on interaction with patients in a healthcare setting
Experience working in outpatient setting or hospital setting
Knowledge and Technical Ability:
High attention to detail and organisational skills to be able to effectively manage and prioritise one’s own workload
Excellent at time management & planning
Ability to work well under pressure and problem solve
Ability to apply regulatory requirements and escalate where appropriate
Excellent patient engagement, customer service and communication skills
Ability to build and maintain effective working relationships with staff at all levels
Empathetic approach to patients