Head of E-Commerce

Job Details: Head of E-Commerce

Full details of the job.

- Vacancy: Head of E-Commerce - Hours: 37.5 per week - Working type: Hybrid, 2 to 3 days in the office, subject to change - Location: Victoria, London About the role [Employer hidden] is entering a new phase of digital and commercial growth. Our web and app channels are now a critical growth engine for the business, accounting for a significant and growing share of global revenue. To support this, we are looking for a new Head of E-commerce role to provide senior, strategic leadership and clear commercial ownership of our B2C digital channels. This is a standalone senior role, accountable for defining and delivering our e-commerce strategy across web and app. The role is designed for an experienced leader who can operate at pace, set direction, and influence across the organisation, working closely with Marketing, Product, Technology, CRM, Content, regional teams and senior stakeholders. You will own digital revenue performance end-to-end, translating customer insight and data into clear priorities, investment cases and commercial outcomes. What you’ll be responsible for - Acting as the senior B2C digital commercial lead for [Employer hidden], with ownership of web and app performance - Defining, delivering and continuously evolving the e-commerce strategy, aligned to wider business objectives - Driving revenue growth, conversion optimisation and trading performance across digital channels - Owning performance reporting, KPIs and dashboards, using insight to shape priorities and investment decisions - Sponsoring and prioritising conversion optimisation and digital initiatives in partnership with Product and Technology teams - Working closely with Marketing, CRM and Content to ensure joined-up, end-to-end customer journeys - Influencing product, proposition and pricing decisions through a strong commercial and customer lens - Acting as the key commercial stakeholder for digital change, working collaboratively with multiple internal and external partners - Providing clarity, direction and senior decision-making in a complex, multi-stakeholder environment What we’re looking for This role requires a significantly higher level of capability and experience than operational or delivery-focused e-commerce roles. You’ll bring: - Extensive experience in senior digital or commercial leadership, ideally across web and app environments - A strategic mindset, balanced with the ability to drive short-term commercial results - Strong commercial acumen, with a proven track record of revenue growth and optimisation - Confidence influencing and aligning senior stakeholders across functions and regions - Deep understanding of customer journeys, digital performance drivers and data-led decision making - The ability to operate effectively in a lean, standalone role, owning outcomes and driving momentum - Experience in complex, multi-market or multi-currency environments is advantageous but not essential. Why this role matters This role has been created to provide clear ownership, accountability and leadership for e-commerce performance at a time when digital channels are central to the Group’s growth strategy. You will play a critical role in shaping how [Employer hidden] evolves its digital platforms, capabilities and commercial performance over the next phase of growth. What we offer We are proud to offer all our colleagues a competitive benefits package, which includes: - 25 Days Holiday + Bank Holidays, Increasing to 30 with L.O.S - Employee Assistance Programme - Performance Bonus Scheme - BUPA Cash Plan - Enhanced Maternity & Paternity Pay - Aviva DigiCare+ (Remote GP & 2 Medical Opinion) - Death in Service - Cycle to Work - Complimentary Big Bus Tickets - Merlin Attractions Discounts - 5% Employer Pension Contribution - Sick Pay Scheme - Season Ticket Loans - Employee Referral Scheme Next Steps To apply for this role please click ‘Apply’, there is no lengthy application form and cover letters are optional. Once submitted, your application will be reviewed by the hiring manager(s). Due to the volume of applicants our vacancies regularly receive, please allow 2 weeks from the closing date to hear back regarding your application although our team will endeavour to contact every applicant as soon as practicable.