Business Development Executive

Key Responsibilities

• Handle inbound corporate insolvency enquiries via telephone, conducting professional and empathetic initial consultations with directors and business owners in financial difficulty.
• Proactively engage with professional intermediaries — including accountants, solicitors, and financial advisors — to develop and maintain referral relationships that generate a consistent pipeline of corporate enquiries.
• Identify the most appropriate insolvency or restructuring pathway for each business, presenting options clearly and confidently and securing commitment within the conversion window.
• Manage and progress a pipeline of corporate leads through the CRM system, maintaining accurate records and ensuring timely follow-up at every stage.
• Collaborate closely with insolvency practitioners and the wider [Employer hidden — view at passion-project.co.uk] team to ensure smooth handover of cases and a seamless client experience from first contact through to appointment.
• Represent [Employer hidden] professionally in all business-to-business interactions, building a reputation for responsiveness, expertise, and genuine care for the businesses we work with.
• Contribute to team performance by sharing insight on lead quality, market trends, and competitor activity to support continuous improvement.
• Meet individual targets for lead conversion, case volume, and relationship development.

Person Specification

• Strong telephone communication skills confident, articulate, and able to adapt tone and style to suit a range of professional and business audiences.
• Excellent listening skills able to ask the right questions, understand complex business situations quickly, and reflect back clearly what has been heard.
• A genuinely empathetic approach able to recognise the emotional weight of business failure and handle sensitive conversations with care, professionalism, and without judgement.
• A positive, can-do attitude someone who approaches challenges constructively and brings energy and resilience to a role that requires persistence and consistency.
• Strong problem-solving skills able to think on their feet, assess situations quickly, and identify practical pathways forward for clients who may feel overwhelmed by their options.
• A collaborative team player willing to support colleagues, share knowledge openly, and contribute to a high-performing team culture across a hybrid working environment.
• Competent across the Microsoft Office suite including Outlook, Word, Excel, and Teams and comfortable with CRM and digital workflow tools.
• Highly organised with strong attention to detail, able to manage multiple conversations and cases simultaneously without dropping the ball.

Desirable

• Business-to-business sales, account management, or relationship development experience ideally in financial services, professional services, or a B2B advisory environment.
• Knowledge of corporate insolvency processes including CVL, CVA, administration, or pre-pack or a willingness to learn quickly through structured training.
• Experience working with professional intermediaries such as accountants or solicitors.