Restoration Technician - Fire & Flood

Who we are?

When damage stops dreams, we are at the start. When fires close doors, we open them. And when belts come to a standstill, we pull out all the stops. We are the world's largest loss adjuster with more than 12,500 employees in 30 countries. We are ready for whatever comes. Are you ready for us? [Employer hidden — view at passion-project.co.uk]. Ready when you are.

[Employer hidden] provides a comprehensive service for a variety of insurance companies by restoring their customers’ homes after flood or fire damage. This role is perfect for someone who enjoys practical work, solving problems on-site, and delivering great service to customers during what can be a stressful time.

ROLE PURPOSE

The Restoration Technician plays a key role in restoring homes affected by fire or flood, ensuring customers can safely return to their properties as quickly and confidently as possible. The role focuses on delivering high-quality mitigation, restoration, and customer care that supports insurer expectations and provides a smooth, reassuring experience for affected homeowners.

Job Description

• Accurate and Insightful Damage Assessment:
  Assess the extent and type of fire or water damage to enable clear, accurate restoration decisions.
• Efficient and Effective Restoration Planning:
  Develop and deliver safe and practical restoration plans to ensure a smooth and prompt handover to reinstatement team.
• High-Standard Water and Fire Mitigation:
  Perform mitigation tasks such as water extraction, wet and contaminated material strip-out, soot decontamination, and drying equipment setup.
• Clean, Safe, and Habitable Environments:
  Complete decontamination, sanitising, deodorising, and debris removal to restore safe conditions of properties.
• Clear, Accurate Documentation:
  Maintain a detailed log of works completed including recording accurate moisture readings, update insurance systems, produce floorplans, and support claim processes.
• Positive and Supportive Customer Experience:
  Communicate clearly with customers, adjusters, and colleagues, providing reassurance and updates.
• Consistent Safety and Compliance Adherence:
  Follow safety protocols and PPE requirements, ensuring a safe working environment.

Requirements for Role

• Knowledge of construction, building materials, restoration techniques (Fire & Water), and drying equipment.
• Ability to assess on-site challenges and identify effective restoration solutions.
• Ability to explain technical processes clearly and collaborate effectively with stakeholders.
• Ensures accuracy in assessments, cleaning, repairs, and documentation.
• Ability to prioritise tasks and meet restoration timelines.
• Provides empathetic, professional support to customers affected by property damage.
• Understands and consistently applies safe working practices and PPE guidelines.
• Experience using insurance claim systems for recording information, floorplans, and costings (beneficial).

QUALIFICATIONS

• BDMA and/or IICRC certifications (WRT, FSRT, AMRT, etc.) – (Desirable)
• Valid driver’s license

What we offer

• 28 days Annual Leave
• Annual Pay Review
• Workplace Pension Scheme
• Life Insurance
• Company Car
• Employee Assistance Programme
• Annual Flu vaccination
• Eye Test

Interested?

Then apply now to the No. 1 employer. Please state your job title, place of work, desired salary and the earliest possible starting date in your application. Apply now!