Sales Associate

🔒 Confidential Employer

Posted 24 March 2026

LOCATION

Meadowhall

TYPE

Contract

LEVEL

Entry-level

SKILLS

Customer Service Sales Retail Client Relationship Management Visual Merchandising Stock Management

FULL DESCRIPTION

Sales Associate

[Employer hidden — view at passion-project.co.uk] is seeking a Sales Associate to maximize sales revenue, build a strong client base, and provide exceptional customer service. Responsibilities include achieving sales targets, assisting clients, and maintaining store standards.

We are looking for someone who will be responsible for:

To set the sales benchmark in store consistently driving sales, achieving personal sales targets and enabling and encouraging other sales colleagues to achieve theirs
To help create and be part of a dynamic and positive team in order to maintain an environment in the store conducive to generating sales
To greet, advise and help clients
To assist clients on the best products to suit their needs
To confidently and professionally answer questions and queries from clients
To be able to confidently cross sell and upsell across all product offers in store, ensuring the client is walked through the in store collection.
To ensure that the client is the main focus at all times. To set a standard that exceeds the benchmark for customer service within the luxury retail industry. This includes being fully conversant with all products and services available including product care, waxing, customisation, aftersales and stock availability.
To ensure customer service levels consistently meet and exceed company expectations.
To be the role model regarding customer service and sales standards at all times
To be up to date on local events and current affairs in order to promote conversation with clients.
To develop and ensure good internal customer service with all other [Employer hidden] Stores and with Head Office.
Professionally handling customer complaints and issues
To understand [Employer hidden]’ s Global and International positioning.

STOCK & SECURITY

All [Employer hidden] stock is the responsibility of all teams.
To be aware of Company and Store Security procedures and ensure they are adhered to at all times.
To ensure tagging & other security systems are adhered to in store
To ensure that all stock is protected at all times
To be alert to the possibility of theft and follow Company procedures to minimise the opportunity for theft
To ensure the standards of storing stock on the shop-floor and back of house are maintained
To participate in all audits and counts

VISUAL MERCHANDISING

To ensure that the merchandising is in line with the [Employer hidden] image and commercial objectives of the store
To ensure that stock is correctly labelled, tagged and available on the shop floor at all appropriate times
Ensuring that the stock is in the best possible condition for sale at all times. If any product is not on the shop floor, it should be stored, so as to avoid damage

OTHER KEY DUTIES

Must liaise with Store Manager and other Managers/Supervisor on day to day decisions, regarding safety, profitability and legal issues within the store.