Senior Property Manager

🔒 Confidential Employer
Posted 24 March 2026
LOCATION
Kensington
TYPE
Full-time
LEVEL
Mid-Senior level
SALARY
£50,000 / year
CATEGORY
Property Management
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Property Management Client Relationship Management Budgeting Health and Safety Contractor Management Team Management

FULL DESCRIPTION

We’re [Employer hidden — view at passion-project.co.uk] — residential property experts with a clear mission: to make lives better, every day. Since 2005, we’ve grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes. From property management, sales, and lettings to on-the-ground services like cleaning, caretaking, and maintenance — we deliver quality, end-to-end solutions.

What you’ll be doing

  • Directly line manage any assigned staff which may include Property Managers, Property Coordinators and any onsite staff
  • Responding to incoming client and resident enquiries quickly, and ensuring regular feedback of outstanding issues is provided
  • Manage all aspects of health, safety and compliance
  • Conduct regular site inspections
  • Manage contractors to deliver a high quality of service that is value for money at our developments
  • Set accurate budgets for the developments in your portfolio
  • Attending resident meetings on site, sometimes outside of office hours at a time to suit our clients
  • Taking ownership of client relationship management on each of the sites within their portfolio
  • Deliver excellent customer service through professionalism and strong technical knowledge
  • Be a contact point for property managers in the team to help with complex property issues
  • Be actively involved in department projects and contribute to business improvements
  • Deliver training session to the team
  • Contribute to the strategic delivery targets for the business
  • Respond to all enquiries in line with our [Employer hidden] Customer Service Charter
  • To support with the day to day running of the department in line with Director guidance
  • Attend and actively participate in team meetings, providing suggestions for improvements

What you need to succeed

  • Able to proactively manage the team to success, spot issues and solve them
  • Able to delegate effectively and coach team members to achieve their goals
  • Proficient IT user, able to use MS packages as well as a range of internal systems
  • Experience of working in a similar role is essential
  • ATPI qualification is essential

Why join us?

  • Time to Recharge: 25 days’ holiday plus bank holidays
  • Future Security: Enhanced pension scheme based on role
  • Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards
  • Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support
  • Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most
  • Life Assurance: Peace of mind for you and your loved ones with financial protection in place when it matters most
  • Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
  • Mental Health Support: 24/7 mental health services
  • Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way
  • Giving Back: One volunteer day annually to support a charity or cause close to your heart
  • Benefit Platform: One online platform for all benefits and recognition
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