Operations Manager - Cycle/E-scooter Hire

🔒 Confidential Employer
Posted 24 March 2026
LOCATION
Leeds
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Operations
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Operational Management Client Relationship Management Workforce Planning Fleet & Asset Management Health & Safety Compliance Performance & Continuous Improvement Planning and Organisational Skills Performance Management

FULL DESCRIPTION

The Operations Manager is responsible for the day-to-day management of a busy micromobility operation, covering public for hire pedal bikes, e-bikes, and e-scooters. This role ensures the safe, efficient, and compliant running of the depot while maintaining strong client relationships and delivering consistently high service standards.

Key Responsibilities

  • Oversee the day-to-day running of the cycle hire depot and associated operations
  • Ensure safe, efficient, and compliant operational delivery across pedal bikes, e-bikes, and e-scooters
  • Monitor and drive operational performance against KPIs and contractual targets
  • Proactively identify service gaps and implement corrective actions
  • Maintain accurate operational records and performance reporting

Client Relationship Management

  • Act as the primary on-site point of contact for the Leeds council for ad-hoc issues
  • Respond to client queries and operational requests in a timely and professional manner
  • Support client meetings

Workforce Planning & People Leadership

  • Line-manage bike mechanic and on street battery swap staff
  • Manage rotas and workforce planning to ensure adequate coverage and resource allocation
  • Monitor attendance, conduct performance management, and lead development conversations
  • Foster a positive, accountable, and high-performing team culture
  • Recruit, onboard, and support the development of team members

Fleet & Asset Management

  • Ensure vehicles, bikes, e-bikes, e-scooters, and associated assets are serviced, maintained, and available to meet demand
  • Monitor fleet readiness and coordinate servicing schedules
  • Maintain oversight of depot vehicles and operational equipment
  • Ensure asset tracking and compliance requirements are met

Health & Safety Compliance

  • Ensure all health & safety policies and procedures are consistently followed
  • Maintain a safe, organised, and compliant depot environment
  • Oversee accident, incident, and near-miss reporting
  • Lead regular safety briefings and ensure staff awareness of H&S protocols

Performance & Continuous Improvement

  • Analyse operational data to drive service improvements
  • Identify opportunities to increase efficiency and reliability
  • Implement process improvements to enhance operational performance
  • Maintain accountability for service standards, safety compliance, and contractual obligations

Core Skills & Attributes We Are Looking For

  • Management experience in a logistics, retail or transport role (or similar)
  • Excellent planning and organisational skills
  • Proven ability to manage performance and drive accountability
  • Confident communicator, ideally with some client/customer facing experience
  • Strong commitment to health & safety compliance
  • Results-driven with a focus on continuous improvement
  • Leads by example, setting high standards for professionalism, teamwork, and service delivery
  • An interest in Bikes/e-bikes/public transport
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