Relief Managers

🔒 Confidential Employer
Posted 24 March 2026
LOCATION
Kilmarnock
TYPE
Full-time
LEVEL
Mid-Senior level
SALARY
£38,000 / year
CATEGORY
Hospitality
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Leadership Team Management Hospitality Customer Service Training Operations Management

FULL DESCRIPTION

[Employer hidden — view at passion-project.co.uk] is seeking Relief Managers to support their west coast venues, leading teams and maintaining standards. The role involves supporting venue management, building rapport with teams, delivering exceptional guest experiences, and supporting team member training.

Relief Managers

At [Employer hidden], we’re more than just a hospitality group, we are a community. With 22 vibrant venues (and counting) across Scotland, we deliver incredible food, great drinks, and unforgettable experiences in neighbourhood venues people love.

From stylish restaurants and buzzing cocktail bars to relaxed neighbourhood venues, each [Employer hidden] location has its own personality, but all share the same passion for great hospitality.

We are now looking for a Relief Managers to support our west coast venues, stepping in where needed to help lead teams, maintain standards, and ensure every shift delivers the [Employer hidden] experience our guests know and love.

We are looking to add Team Leaders, Assistant Managers and Deputy Managers to join this team. This is an exciting role for someone who enjoys variety, thrives in different environments, and wants to build strong leadership experience across multiple venues.

The Buzz

  • Flexible working – shifts that work around your life
  • Training & Development – we support your journey
  • Stream App – access your wages before payday
  • Top 100 Best Companies to Work For
  • 40% staff discount across all [Employer hidden] venues
  • Internal progression opportunities – we promote from within
  • Extra holidays after 1, 3, and 5 years’ service
  • Wellbeing support – Employee Assistance, wellness hub, discounted gym

The Works

As a Relief Manager, you’ll support different venues across the west coast estate, working alongside General Managers and leadership teams to help keep operations running smoothly.

You will play a key role in supporting teams during busy periods, holidays, recruitment gaps, or venue transitions, ensuring guests always receive the high standards [Employer hidden] is known for.

In this role, you’ll:

  • Support venue Management teams in the smooth running of the business, this will require travel between venues so driving license is essential
  • Step into different venues and quickly build rapport with teams
  • Lead by example to deliver exceptional guest experiences
  • Support the training and development of team members
  • Maintain high standards in quality, service, safety and compliance
  • Handle challenges and guest feedback with confidence and professionalism
  • Bring the [Employer hidden] values to life on every shift

You Are

  • A natural leader who can quickly build trust with new teams
  • Guest-focused, confident and calm under pressure
  • Adaptable and organised, able to thrive in different environments
  • An experienced hospitality supervisor or manager ready for a varied role
  • A positive team player with a passion for great service
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