Primary Care Group Volunteer
SKILLS
FULL DESCRIPTION
About the Primary Care Group: The Primary Care Group consists of volunteers and patient representatives to identify issues, offer solutions and to improve primary care services to patients and carers. The group is chaired by Asmina Remtulla. We listen to patient and carer views and experience and encourage health and social care services to involve people in decisions that affect them. We work for positive change in primary care and wellbeing services in Barnet as well as highlighting good practice. The PCG has led many projects with a constant emphasis on patient perspective, understanding and the communications that patients receive. The group works with local PPGs, Healthwatch Barnet, North Central London CCG and Barnet Federated GPs as well as working directly with practices and Practice Managers, to analyse and improve patient access and experience.
What will the role involve?
- Working with PCG volunteers and staff team to reach out into different communities to get people’s views on health and social care services
- Identify primary care issues to be brought to the group for further discussion
- To plan and carry out research and investigations into Primary Care services in Barnet
- To assist in sharing ‘Good Practice’ with services of interested parties
- To assist in outreach work with community groups to investigate any issues they are facing
- Planning engagement activities with other volunteers and staff members
- Engaging people using online platforms e.g. Zoom, Microsoft Teams and/or via phone
- Talking to and gathering views of the public and reporting this back to us
- Helping us conduct surveys and consultations with local people
- Being a link person between the Primary Care Group and other organisations: members of the public and community groups
- Help us gather people’s experiences of using health and social care services from all communities
- Receive and cascade information that [Employer hidden — view at passion-project.co.uk] send out
- Supporting patient and public communication distributing leaflets or posters to practices or pharmacies in your home location within the borough of Barnet
Key benefits of volunteering:
- An opportunity to contribute positively to your local community, help people, and make a real difference to their lives
- A chance to learn new skills with training and personal development opportunities
- We will offer you free training to support your role and wider interests in health and wellbeing
- An opportunity to meet a diverse range of people and develop connections with people in your local community
- Being part of a great team of volunteers, with staff to support you
[Employer hidden] is an award-winning, multi-borough national charity based in London, reaching over a million Londoners and a national reputation. We deliver services at a regional level by leading innovative partnerships, harnessing residents' creativity, and supporting community organisations building on over 40 years of success, experience, and track record of delivery and are proud to support the Primary Care Group as part of our resident wellbeing and engagement programme in Barnet.
What difference you will make
As a volunteer, you will support the Primary Care Group in fulfilling our purpose in being the champion for people using primary care services in Barnet. You will make a difference by connecting with people in your local community. The PCG represent the patient voice in Barnet, and work to improve the patient experience and improve accessibility to primary care services.
What additional skills or experience you should have
Key Skills and Requirements for the Role:
• Some knowledge and understanding of health and wellbeing services. This could be through working in a particular service area or a general understanding/experience as a carer or service user, i.e. a patient
Commitment to improving the lives of others
• Good interpersonal skills with the ability to work within a team
• Good communication skills and the ability to talk and listen to people from all walks of life.
• Good written English skills to a level enabling contribution to report writing
• Access to the internet/email; basic IT skills and the ability to use e-mail
• Willingness to undergo training relevant to the role
Able to commit to at least 2 days per month to volunteering in this role.
• Ability to use online platforms e.g. Zoom, Teams for volunteer and staff meetings
• Ability to build relationship with key health and social care, voluntary & community sector stakeholders
What training we will provide for you
Whilst specific training is not offered, the group meet monthly, sharing ideas and expertise on health services and project updates. In addition, there is the opportunity to be updated on frequent community events to increased awareness of the group.
What you will get out of volunteering for us
-Make a difference to the local community
-Act on behalf of patients to ensure patients are being represented
-Make a difference on local level
-Networking with different organisation
Not sure which role suits you or need a little friendly help? Please contact Angie at [contact hidden] for London or Rebecca at [contact hidden] for Manchester.