Tech Bar Team Leader

🔒 Confidential Employer

Posted 24 March 2026

LOCATION

London

TYPE

Full-time

LEVEL

Mid-Senior level

SKILLS

Windows 11 Microsoft Office Suite Azure / Intune ServiceNow Asset Management Problem-solving Leadership Performance management

FULL DESCRIPTION

Role: Technology Bar – Team Lead

Location: London ([Employer hidden — view at passion-project.co.uk] operate hybrid working, which comprises of a mix of office and home working)

Contract Type: Permanent

Salary Package: competitive salary plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 9.00 am – 5.30 pm Monday – Friday

Interview Process: 2-stage process

About The Role

The Tech Bar Team Leader will play a critical role in delivering an IT service to the client. The Tech Bar is a walk in service, and they will manage and direct a small team who will assist with the delivery of this service.

Key responsibilities:

Manage a team to cover Tech Bar and Breakfix in a set area
Mange SLA for Incidents and Service requests
Monitor Smart Lockers and maintain stock levels
Schedule Floor walking at designated sites in your area
Stock requests – to maintain stock levels to meet demand for users and requests
Asset Management – maintain asset database is updated with all stock movements

Skills and experience:

Experience with Windows 11 and the Microsoft Office Suite
Knowledge of Azure / Intune for device management
Familiarity with ServiceNow (Incidents & CMDB)
Experience with Samsung device enrolment
Ability to use the O2 Business Portal
Ability to lead, support and develop people
Strong problem‑solving and decision‑making skills
Confident influencing and collaboration
Openness to change and continuous improvement
Strategic thinking with solid planning and analysis
Performance management and focus on employee experience
Resource planning and competency assessment