Senior User Researcher
SKILLS
FULL DESCRIPTION
Job Information
- Date Opened 02/03/2026 - Job Type Permanent - Work Experience 5+ years - Industry Public Sector and Government - Salary 60k - City Newcastle - Province Bridgend - Country United Kingdom - Postal Code CF31
Job Description
### About [Employer hidden — view at passion-project.co.uk] Consulting [Employer hidden] Consulting is a UK national, award-winning SME digital consultancy with over 300 consultants across the UK. We partner with public sector organisations to design and deliver impactful, user-centred digital services that improve millions of lives. We place equal importance on our people, culture, and work–life balance as we do on delivering high-quality services. Collaborative, entrepreneurial, and problem-solving by nature, we build high-performing teams that drive sustainable digital transformation. ### Why Work With Us – 3 Ways We’re Different - We’re not just a consultancy — we’re a community, with a strong culture of learning, knowledge-sharing, and continuous improvement - Our consultants are highly experienced, typically bringing 10+ years of expertise in solving complex problems - We build handpicked, high-performing teams with strong empathy, trust, and a user-first mindset ### The Role We are looking for an experienced Senior User Researcher to join a large, multidisciplinary Agile team delivering complex, high-impact digital services. You will lead user research activities across complex services, embed user-centred practices in new teams, and align research activities with wider delivery and service objectives. You will also mentor and support other researchers, helping to assure and improve research quality. ### Key Responsibilities - Plan and lead user research activities on complex digital services - Embed user-centred and inclusive research practices within teams - Align research activity with service strategy and delivery plans - Analyse and synthesise research findings, translating insight into clear recommendations - Supervise, mentor, and support other user researchers - Advocate for user research with stakeholders and delivery teams - Support Agile teams to adopt and mature user-centred practices ### Skills & Experience Essential - Strong experience working as a Senior User Researcher on GDS-aligned digital services - Proven experience planning and delivering a wide range of user research methods - Strong analysis and synthesis skills, with the ability to engage and influence stakeholders - Experience designing and delivering inclusive and accessible research - Ability to work closely with designers, developers, and product managers - Experience embedding user-centred design in Agile environments Knowledge & Capability - Understanding of the social and technological context of government services - Ability to align research to strategic decision-making - Good technical awareness of how digital services are built and operated