Retail Capability Specialist

Summary

Salary: Competitive plus comprehensive benefits package
Grade: 2A
Reporting Line: Divisional Capability Manager
Contract Type: Permanent
Location: Field Based - North East, Merseyside, South Wales, Hampshire/Dorset, East or West Sussex, Surrey, Bucks and Lincolnshire

What to expect

The Retail Capability Specialist is a key member of the Retail Capability team, responsible for contributing to the delivery of functional objectives, always modelling the [Employer hidden — view at passion-project.co.uk] behaviours, and demonstrating an Operator first mindset. Acting as an advisor, the Retail Capability Specialist will demonstrate their expertise in driving success and support for [Employer hidden] branches, following best commercial and operational practices. Please note due to operational requirement you will need to live in North East England, Merseyside area, South Wales, Hampshire/Dorset, East or West Sussex, Surrey, Buckinghamshire or Lincolnshire.

The Retail Capability Specialist will deliver training, coaching, and capability development for Independent, Scale, and Corporate partner branches. They will provide go live and early days onboarding support for new branches, conduct capability assessments and sign-offs, lead train-the-trainer initiatives and deliver essential training and development as part of triggered support interventions within a structured support plan. They will act as a main point of contact for channel and account teams and support a culture of inclusion, continuous improvement and high performance.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes: 
•    25 days annual leave (rising to 30 after 2 years), plus bank holidays 
•    Up to 10% on target bonus opportunity
•    Generous pension scheme with minimum 9% employer contribution
•    Access to 24/7 digital GP services and our Employee Assistance Programme
•    6 x Life assurance and income protection after 12 months service
•    Over 400 online courses, mentoring, apprenticeships, and development programmes
•    Access to our benefits platform for exclusive discounts & savings

Click here for a detailed overview of our benefits

What you’ll need to succeed

To be successful in this role, you will need to have demonstrable experience in Training Delivery, Coaching and Development within a Retail or Operational Environment: In addition you will possess:
•    Knowledge of [Employer hidden] operations and regulatory requirements will be vital to be considered for interview
•    Excellent relationship-building and influencing skills, with the ability to work collaboratively across multiple stakeholders
•    Strong organisational and planning skills; able to manage multiple priorities and regions
•    Proficiency in Microsoft Office and familiarity with digital learning platforms
•    Experience working with franchise or partner networks would be a benefit
•    Demonstrable experience of completing assignments to a high quality to achieve objectives and key results
•    Proven experience collaborating with peers, colleagues, and stakeholders to contribute to the delivery of functional strategy to achieve business objectives

About us

At [Employer hidden] Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve.

If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit careers.postoffice.co.uk

What we can offer you

Fulfilling your potential

The only way our business can move forward is if we support our people in moving themselves forward. That’s why we’re constantly adding to the learning and development opportunities we have available.

So, join us and you’ll discover plenty of scope for personal development and professional progression, with formal training, mentoring, secondments, and a learning catalogue of over 400 online courses. You’ll also have regular reviews with your line manager, and our focus on internal promotion means you’ll find lots of opportunities to advance your career.

Our typical recruitment process