Scale Partnerships Lead

What to expect

The Scale Partnerships Lead is a key member of the Commercial Operations team, responsible for contributing to the delivery of functional objectives, always modelling the [Employer hidden — view at passion-project.co.uk] behaviours, and demonstrating a Partner first mindset. Acting as a trusted advisor, the Scale Partnerships Lead will share their expertise in Account management, demonstrating best practice across the growth and commercial operations team.

The Scale Partnerships Lead will support the Scale Partnerships Manager in the delivery of revenue growth, being the key contact for Scale Partners. The Scale Partnerships Lead will drive and accelerate growth across their accounts with excellent relationship management, ensuring strong branch compliance to identify incremental opportunities. They will embody a culture of inclusion, continuous improvement, and high performance, with a key focus on growth through scalable partners.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
• 25 days annual leave (rising to 30 after 2 years), plus bank holidays
• Up to 10% on target bonus opportunity
• Generous pension scheme with minimum 9% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses, mentoring, apprenticeships, and development programmes
• Access to our benefits platform for exclusive discounts & savings

Click here for a detailed overview of our benefits

What you’ll need to succeed

To be successful in this role, you will need to have considerable experience in B2B relationship management with a strong understanding of franchise partnerships: In addition you will possess:
• Excellent interpersonal skills with the ability to adapt communication styles and collaborate cross-functionally to drive successful outcomes and business decisions
• Strategic sales skills, with influencing and negotiating abilities, to include leading and negotiating discussions
• A trusted advisor with the ability to apply knowledge of their own specialism as well as knowledge of related areas
• Commercial business acumen with the ability to make data-driven business decisions
• Proven experience collaborating with peers, colleagues, and stakeholders to contribute to the delivery of functional strategy to achieve business objectives
• Experience in establishing successful, cross-functional stakeholder relationships
• Demonstrable experience of leading on the delivery of project milestones to achieve key objectives

About us

At [Employer hidden] Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve.

If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit careers.postoffice.co.uk.