Customer Service Administrator (Tank Transfer Agent)

What you’ll be doing

• Supporting domestic customers moving to or from [Employer hidden — view at passion-project.co.uk] Gas.
• Delivering excellent customer service via phone, email, and letter.
• Liaising with internal teams to ensure customer transfers are completed accurately and on time.
• Handling general customer enquiries, particularly during busy periods.
• Completing a variety of administrative tasks with attention to detail.

What we’re looking for

• Confident communicator – great written and verbal skills.
• Customer-focused – professional, approachable, and empathetic.
• Proactive and organised – able to manage your time and take initiative.
• Familiar with Microsoft Office (Outlook, Word, Excel).
• Experience in retail, customer service, or administration is beneficial, but not essential.
• A team player who’s eager to learn and grow.

Why you’ll love working with us

• Hybrid working – after initial training on-site, you’ll have the flexibility to work both from home and the office.
• Career development – full training and ongoing support to help you build your skills and confidence.
• Great team culture – supportive colleagues and a company that values collaboration, inclusion, and continuous improvement.
• Be part of something meaningful – helping customers transition smoothly to sustainable energy solutions.

What we can offer you:

• 25 days annual leave plus Bank Holidays
• Private Medical Insurance
• Company Pension Scheme (Salary sacrifice - single matched contributions to 4.5% for first 2 years, up to 7.5% after 2 years)
• Life Assurance
• Staff discounts on gas
• Shopping discounts

If you’re enthusiastic, customer-focused, and ready to start a rewarding career, we’d love to hear from you!