Housing and Debt Supervisor (TAS)

We are looking for someone who:

• Has excellent communication skills
• Can manage own time effectively with a keen eye for detail
• Can complete tasks to the highest quality
• Can monitor and maintain own standards ensuring work is accurate
• Has worked in a public-facing role

Essential skill: Legal Aid supervisor standard is essential including having supervised for at least one year or competed the supervisor course and carrying out at least 200 hours of casework in the relevant category for two out of three years

If you do not yet meet the Legal Aid supervisor criteria but have strong housing experience and leadership potential, we will support you to gain supervisor status, including funded training and supervision

Responsibilities / Key Tasks:

• Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities
• To interpret information and present options to clients
• Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate
• To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities

For the full list of responsibilities please see the Job Description

What we offer in return:

• 28 days entitlement *plus* bank holidays pro-rata
• Opportunities for further training and continuous professional development
• Internal progression opportunities
• Supportive environment
• Remote/flexible working opportunities, subject to management approval
• Paid DBS application, where applicable
• 5% pension contributions
• 3 month’s full contractual pay for maternity, upon meeting qualifying criteria

The essentials

- Salary: £29,867 to £34,132 depending upon experience - Hours: 40 hours per week (full-time) - Location: Marble Hall, Derby with possibility of some home working - Contract: fixed term until 31 August 2028

To apply – applications only

Thank you for your interest in our vacancy.  The above role is advertised on a rolling recruitment basis.  We reserve the right to close the advert once a suitable candidate has been appointed.  If you do not hear back from us within 15 working days, please assume that your application has been unsuccessful on this occasion.  Please do not be discouraged from applying for other positions within our organisation. 

We reserve the right to close the advert once a suitable candidate has been appointed.

Before you apply, check out our Candidate Guide for helpful tips.

Please note: We don’t accept CVs unless stated in the job advert.

Prefer to apply offline? Download the application form (.doc) and email it, along with the optional diversity monitoring form (.doc), to: [contact hidden]