Property Manager

🔒 Confidential Employer
Posted 24 March 2026
LOCATION
Birmingham
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Real Estate
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Time Management Relationship Management Negotiation Communication Property Management Tenant Relations

FULL DESCRIPTION

Property Manager

[Employer hidden — view at passion-project.co.uk] Ltd is seeking an experienced Property Manager to join their team in Birmingham. Responsibilities include managing tenant relations, minimizing void periods, handling administrative tasks, and organizing property inspections. The role requires strong customer service, time management, and communication skills.

Responsibilities

  • Follow up and respond to all customer queries in a timely manner
  • Build and foster relationships with tenants, landlords, colleagues and suppliers
  • Minimize void periods by monitoring expiring tenancies and negotiate rental renewals in line with market trends
  • Constantly monitor and curtail any rental arrears
  • Administration of tenant procedures including referencing and producing statement of accounts
  • Producing and updating AST agreements
  • Organising check-in and check-out inventory inspections
  • Booking property inspections and producing landlord reports
  • Understanding rental statements and identifying discrepancies
  • Logging deposits with DPS scheme, itemising deposit deductions and dealing with DPS claims
  • Organise repair quotes and works as necessary, including new build defect issues
  • Utilisation of invoicing and payment systems
  • Use management software system in line with business operating requirements
  • Prioritize daily workload and work to deadlines
  • Apply outside-the-square approaches to daily problem solving
  • Have a general understanding of the sales market in order to correspond with clients and respond to queries.
  • Work alongside Sales and Compliance manager to provide clients with market valuations and obtain signed Terms of Business where they wish to proceed. Once clients are added to the necessary AML system hand over to the S&M manager and where necessary work together to book and conduct viewings. Where necessary property managers will also be expected to carry out viewings and provide market feedback to their portfolio landlords.

Requirements

  • Customer service is paramount
  • Accuracy and attention to detail
  • Time Management
  • Relationship Management with key-stakeholders
  • Influencing and negotiation skills
  • Ability to work as part of a team with innovative contributions
  • Enthusiastic, positive outlook
  • Excellent communication skills

Additional information

  • Reports to Associate Director & Senior Property Manager
  • Based in Birmingham, Jewellery Quarter
  • Dynamic working environment in a high growth company
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