Implementation Engineer (CCaaS)

Implementation Engineer (CCaaS)

We are looking for implementation engineers to be the face of [Employer hidden — view at passion-project.co.uk]. We value customer service, so travel regularly is necessary for this role, as you will likely be on client sites most working days across the UK.

### Who We're Looking For:

[Employer hidden] seeks driven individuals passionate about contact centre platforms and AI technology to advance their careers. Whether you're an experienced expert or a rising star in the field, if you're driven to innovate and eager to shape the future of contact centres, we want to hear from you.

### Why [Employer hidden]?

• Dive into the forefront of Contact Centre Dialer, OMNI channel and AI technology, where we're redefining the customer experience for businesses worldwide.
• You will develop an understanding of how businesses use [Employer hidden] to gain a competitive advantage in the marketplace.
• You will make a global impact, collaborating with clients and teams across continents to revolutionise contact centre operations.
• Join a company experiencing rapid expansion and advancement with a history of promoting organically.
• Work with great people who will share the same passion for creating a great work environment and customer service.
• Known for being one of the fastest-growing tech companies in the UK

### Your responsibilities will include:

• Implementing and configuring the full suite of [Employer hidden] products across the UK.
• Providing technical onsite training
• Offering support guidance to clients
• Being an essential part of advisory and escalation functions
• Assisting with project scoping, client onboarding, and documentation

### Are You the Right Candidate for Us?

• Professional and confident work ethic.
• Experience in the contact centre industry is highly valued as a seasoned end user, dialler manager or technical specialist.
• You will have strong dialer configuration skills.
• You can handle multiple projects concurrently and demonstrate strong organisational skills and attention to detail.

We are interested in speaking with Junior candidates who would like to kick-start a career in Technical Services as well as Senior candidates who would like to step into the future of contact centre enablement.