Customer Service and Sales Support Executive (German)

🔒 Confidential Employer
Posted 22 March 2026
LOCATION
Peterhead
TYPE
Full-time
LEVEL
Entry-level
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

German Language Proficiency Customer Service Order Processing CRM Systems MS Outlook Sales Support

FULL DESCRIPTION

Permanent Customer Service and Sales Support Executive role based in Peterhead, within the business services sector. This position offers a varied workload including order processing, customer support, administration, and sales support. You’ll assist field representatives by ensuring customers receive timely proposals and follow-up on orders, helping to sustain customer growth. Hybrid working options available. Fluency or bilingual ability in German is essential.

Main duties and responsibilities

  • Supporting the Field Representatives to ensure customer receive proposals and order follow up, helping to sustain customer growth.
  • Processing all customer orders received by phone and email, ensuring all orders are completed by end of day.
  • Responding to customer queries and resolve issues promptly, aiming for same-day resolution.
  • Maintaining and updating CRM systems with accurate customer and order information.
  • Answering incoming calls, providing a professional and helpful service.
  • Field sales enquiries to the appropriate team and support presale processes.
  • Attending regular team meetings, including weekly sales huddles and monthly staff meetings.
  • Supporting long-term projects such as customer research, data cleansing, and CRM updates.
  • Setting up new customer accounts and ensure all data is accurately recorded.
  • Preparing weekly reports for directors.
  • Carrying out general office duties.

Applicants to this role require

  • Fluency or bilingual ability in German (essential).
  • Excellent interpersonal skills and a positive, proactive attitude.
  • Good computer skills, with intermediate proficiency in MS Outlook, Word, Excel, PowerPoint, and CRM databases.
  • Experience in a customer service or administrative role.
  • Strong organisational skills and attention to detail.
  • Ability to work effectively as part of a team and independently.
Sign up free — access 45,000+ UK sponsor-licensed jobs