Operational Manager

Job Information

• Date Opened 08/10/2025
• Job Type Full time
• Industry Health Care
• Work Experience 1-3 years
• Salary Will be discussed during interview
• City Nottingham
• Province Nottinghamshire
• Country United Kingdom
• Postal Code NG7

Job Description

Care U Deserve is a trusted domiciliary care agency dedicated to providing high-quality, compassionate care to individuals in the comfort of their own homes. We pride ourselves on our commitment to service excellence, client satisfaction, and staff development. Learn more about us at https://careudeserve.co.uk/.

We are seeking an experienced Operational Manager to lead and oversee the day-to-day operations of our domiciliary care services. The successful candidate will ensure that all services run smoothly, efficiently, and in full compliance with regulatory standards, including CQC requirements.

This is a dynamic role that blends operational management, HR oversight, and strategic planning. Candidates with additional experience in HR and marketing will have an advantage.

Key Responsibilities

• Manage and coordinate daily operations of the domiciliary care agency.
• Ensure high standards of care delivery and regulatory compliance.
• Develop and implement operational policies, procedures, and processes.
• Oversee staff recruitment, training, and performance management.
• Coordinate staff rotas and resource allocation to meet client needs.
• Maintain accurate records and reporting for audits and inspections.
• Support marketing and business development initiatives to expand service reach.
• Liaise with clients, families, and healthcare professionals to ensure satisfaction.

Requirements

• Proven experience in operations management within the healthcare or social care sector.
• Strong leadership, organizational, and problem-solving skills.
• Understanding of CQC regulations and compliance standards.
• Experience in HR management (recruitment, training, appraisal) is an advantage.
• Marketing experience or involvement in business development is a plus.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.

Benefits

• Competitive salary and performance-related incentives.
• Opportunity to work in a growing, supportive, and professional environment.
• Career development and training opportunities.
• Flexible working and a collaborative team culture.