Strategic Client Success Manager

🔒 Confidential Employer
Posted 22 March 2026
LOCATION
Not specified
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Client Success
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Client Retention Stakeholder Management Problem-solving Communication Commercial Awareness IT Understanding

FULL DESCRIPTION

A strategic role for someone who thrives on building relationships, driving measurable value, and shaping the future of fraud prevention.

Strategic Client Success Manager

[Employer hidden — view at passion-project.co.uk] Solutions is experiencing strong growth and we’re seeking an accomplished Strategic Client Success Manager to deepen partnerships with our high-value clients. In this role, you’ll help clients optimise their fraud prevention strategies while enabling them to deliver an exceptional customer experience.

  • Drive client retention and recurring revenue through data-driven insights.
  • Act as the voice of the customer to internal teams, translating needs into solutions.
  • Build long-term adoption of [Employer hidden] products by scoping future opportunities.
  • Lead workshops and strategic sessions with senior stakeholders.
  • Develop account plans that deliver short-, medium-, and long-term value.
  • Understand client sectors and the current and future fraud challenges to shape key initiatives.

What You’ll Need

  • Strong commercial awareness and ROI focus.
  • Proven leadership and stakeholder management skills.
  • Curiosity and problem-solving mindset.
  • Solid IT understanding with willingness to learn.
  • Excellent communication, presentation, and influencing skills.
  • Track record of delivering against commercial targets.

What You’ll Get

  • Empowerment to own your portfolio and be the face of [Employer hidden].
  • Flexible working: Work When and Where Works.
  • Supportive culture where people flourish.
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